Leasing Specialist - Tyler

At Cooper Zadeh Property Management, we are looking for a motivated and driven Leasing Specialist. The purpose of the Leasing Specialist is to rent homes to qualified prospects who will move in and pay rent while meeting the monthly and annual budgeted occupancy and revenue expectations.

Responsibilities for this position are, but not limited to:
Leasing Binder

• Complete a Leasing Binder for your assigned subdivision(s).
• Gather floor plans, maps, business cards and establish a rapport with site teams for future communications about availability and referrals.

Lead Management

• Manage all incoming email, phone, and text inquiries regarding available homes for rent.
• Provide all requested information and encourage prospects to schedule an appointment to tour a home.
• Identify the prospects’ needs, desired move-in date, budget, and inform them of the rental criteria to provide for pre-qualifying them.

Leasing Homes

• Set and prioritize leasing goals that align with the budgeted occupancy performance of each subdivision.
• Work with Leasing Manager to review and implement strategies that will yield positive results.
• Assist new applicants with the application submission process and work with the Compliance Team for a smooth transition from prospect to applicant.

Inspect Homes and Move-In Residents

• Prior to a scheduled move-in date, walk the home and note any items that require attention and submit service requests for repairs.
• Provide a move-in gift and leave it for the resident to receive on the day of move-in.
• Schedule in-person meetings for the day of move-in for all new residents where you meet them at their new home, review all ’s, and them access.

Review and Recommend Pricing

• Maintain current market knowledge of comps in each sub-market based on market data, recommend pricing adjustments, specials, and fees.

Marketing Plans

• Assess market data against property performance and develop quarterly marketing plans for each subdivision that include an overview and recommendation for product, price, people, and promotion.
• Establish a monthly outreach marketing calendar that identifies major employers, local businesses, community activities and plan to visit or attend functions to market available homes.

Resident Events

• Establish a monthly resident event calendar that enables residents to engage with one another and shows our appreciation for their residency.

Reporting

• Responsible for reviewing daily/weekly/monthly reporting for accuracy.
• Must be proactive in identifying trends and making recommendations to pivot or proceed to best meet
  
  KPI.
• Review monthly commissions for accuracy and eligibility and submit them to Leasing Manager for approvals.
• Submit the monthly expense report as needed per the company policy and procedure.

Product Quality Assurance

• Responsible for walking vacant ready homes that will be toured including the models and tour paths to maintain a clean/functional impression for all guests. Landscape, WOW fridge, model home cleanliness, marketing collateral, flags/signage, and overall curb appeal must be maintained for optimal ratings and reviews by all customers.

Training and Compliance

• Responsible for attending regularly assigned training industry-related topics.

Customer Service

• Responsible for providing unmatched customer experience for all internal and external clients.

Meeting and Huddles

• Mandatory KPI meeting
• Daily Team Huddles
• Departmental Training

In order to fulfill the above responsibilities, the candidate must have the below competencies:

• This position must train and retain knowledge of leasing and property management related software
• Must be fluent in English and Spanish.
• This position does not require a real estate license. If the employee has an active real estate license, he/she will be required to make it inactive as a condition of employment.
• This position must be able to use Microsoft Office (Word, Excel, Outlook)
• This position must complete training and maintain a clear understanding of Fair Housing Laws and the TAA Lease Agreement, and local housing provisions.
• This position must possess top level organizational skills, attention to detail, and project management skills.
• This position must possess the ability to…