Community Experience Specialist

Join our Vista Management Team!

We believe great communities begin with great teams. At SoCal Pacific Management, our employees are at the heart of our success. We foster a supportive culture built on honesty, integrity, professionalism, teamwork, respect, and exceptional service.

Our team members have the opportunity to grow professionally, contribute to thriving communities, and make a positive impact on the lives of our residents. If you're passionate about property management and want to work with a team that values your contributions, we invite you to explore our opportunities and join us!

The Community Experience Specialist serves as the face of the community and plays a key role in creating a positive resident experience from the initial inquiry through move-out. This position combines leasing, sales, hospitality, resident relations, and administrative responsibilities to support occupancy, resident satisfaction, retention, and the overall success of the community. The Community Experience Specialist is responsible for creating a welcoming and professional experience at every resident and prospective resident touchpoint, including inquiries, tours, applications, move‑ins, resident requests, renewals, community engagement, and move‑outs.

This position develops relationships with prospective and current residents, responds to resident needs, supports community operations, and works closely with community leadership and maintenance to provide a consistent and responsive experience.

• Greet and engage prospective residents in person, by telephone, electronically, and through other communication channels in a professional, welcoming, and responsive manner.

• Conduct personalized community and apartment tours, identify prospective resident needs, communicate community features and benefits, and support prospects throughout the leasing decision process.

• Maintain timely and consistent follow‑up with prospective residents and accurately document leasing activity, communications, and outcomes within the applicable property management or CRM system.

• Process rental applications, screenings, lease documentation, and other required paperwork accurately and in accordance with company policies, Fair Housing requirements, and applicable laws.

• Support established leasing, occupancy, traffic‑to‑lease conversion, and related community performance goals.

• Coordinate move‑in activities and ensure new residents receive a welcoming, organized, and professional introduction to the community.

• Serve as an approachable and consistent point of contact for residents throughout their residency and provide timely, professional responses to questions, concerns, and requests.

• Build positive relationships with residents through regular communication, proactive check‑ins, and ongoing engagement.

• Support resident retention by identifying concerns or dissatisfaction early and coordinating with community leadership to address issues when appropriate.

• Manage and support the lease renewal process, including communicating renewal information, conducting follow‑up, and discussing approved terms with residents.

• Coordinate resident concerns and service requests with maintenance, community leadership, and other appropriate team members and follow up to help ensure concerns are appropriately addressed.

• Assist with move‑out communication and processes while maintaining a professional and positive resident experience.

• Promote a hospitality‑focused environment by creating positive, personal, and professional interactions with residents, prospective residents, families, visitors, and community partners.

• Assist with planning and coordinating resident events, activities, and engagement initiatives that…