Market Operations Manager

Full time

Charleston - 997 Morrison Drive, Suite 402

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

The Market Operations Manager is responsible for overseeing the operational and financial performance of an assigned single-family rental market. This role ensures operational efficiency, asset preservation, vendor accountability, and customer satisfaction by managing inspections, market operations, team performance, and financial oversight. The position collaborates closely with centralized and shared service teams to ensure homes meet company standards and ownership objectives while supporting profitability and leasing performance.

The role requires strong leadership, financial acumen, operational oversight, and the ability to manage multiple priorities in a fast-paced environment.

• Monitor and analyze market-level financial performance, including P&L reviews, monthly variance reporting, and operational expense management
• Schedule, perform, document, and review property inspections to ensure homes meet company standards and quality expectations
• Review property conditions during the leasing process and communicate required improvements or repairs
• Collaborate with pricing and leasing teams to support occupancy goals and optimize pricing strategies
• Lead market-level response efforts related to emergencies, fraud activity, unauthorized occupants, inspections, or operational disruptions
• Visit competitor properties and provide market condition feedback to leadership and internal teams

• Hire, train, mentor, and oversee Field Support teams to ensure operational effectiveness and accountability
• Coordinate with shared service and centralized departments to maintain operational efficiency and customer satisfaction
• Manage vendor performance, scheduling, quality control, and operational timelines
• Prepare and present operational and financial reports to senior management
• Ensure accurate documentation and reporting in accordance with company procedures and standards
• Identify and implement process improvements to enhance operational performance and efficiency

• Ensure adherence to applicable federal, state, and local housing, fair housing, and property management regulations
• Maintain awareness of local building codes, occupancy requirements, and permitting processes
• Represent the company in interactions with municipalities, utilities, and legal proceedings when necessary
• Identify operational risks and escape concerns appropriately
• Ensure inspections, documentation, and operational activities remain compliant with company policies and standards

• Support market profitability through expense management, turnover oversight, and operational execution
• Monitor key market metrics including days to lease, turnover downtime, customer satisfaction, and maintenance performance
• Analyze budget variances and operational performance to identify improvement opportunities
• Maintain accountability for market-level KPIs and financial performance objectives
• Support asset preservation and operational efficiency initiatives across the assigned market

• Provide leadership, coaching, and accountability to field support and operational teams
• Collaborate cross-functionally with Maintenance, Leasing, Finance, Shared Services, and other operational departments
• Promote a customer-focused culture emphasizing resident satisfaction and operational excellence
• Handle first-line escalations and operational concerns between…