Research Manager

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based in our global operations center in Tampa, FL or in our Dallas office.

The Research Manager leads a national team of Research Supervisors, Senior Research Analysts and Research Analysts, creates strategic research processes and best practices while ensuring consistent quality control over all substantive research deliverables. The Research Manager provides leadership and oversight to the Research Team, including guiding and supporting Research Supervisors, improving workflow efficiency through the strategic use of technology and AI, and providing direct research support as needed.

As a member of the Research Services Leadership team, the Research Manager contributes to strategic planning and initiatives that support departmental and firmwide objectives.

• Manage national Research team while emphasizing collaborative team values and culture.
• Serve as part of the Research Services leadership team, working to align research team goals, projects, and initiatives with firm strategy and objectives.
• Define and oversee quality control standards to ensure research product accuracy, consistency, and high-quality.
• Lead the development and execution of strategic research processes and best practices, maintaining effective team structure and appropriately delegating responsibilities.
• Provide oversight and guidance to Research Supervisors, contributing directly as needed while ensuring they are equipped to mentor, coach, and develop team research capabilities through effective training and upskilling.
• Drive continuous improvements in research workflow efficiency and output through the strategic use of technology including AI tools, standardized research templates, knowledge creation, and other solutions that enhance quality, consistency, and speed.
• Support Research Services leadership in developing and maintaining best practices for AI use within research workflows, aligned with firmwide guidance, policies, and ethical standards.
• Define and execute the Research Services content and knowledge management strategy across the intranet, knowledge base(s), ERM, and DMS platforms.
• Partner with the Digital Solutions Manager to support system integrations, APIs, and automations that enable and enhance these platforms.
• Serve as a working manager, providing support and stepping in as needed to assist with research requests and team coverage.
• Support Research Services leadership in leading practice aligned research engagement, helping ensure proactive research and information support across firm practices, industries, and teams.
• Provide ongoing ownership and refinement of assessment metrics for research requests and services, developed in collaboration with the Digital Solutions Team, and report monthly metrics to KM & Research leadership.
• Stay abreast of and advise on the information needs, workflow, and preferences of users and stakeholders to improve ease of access to information and best-in‑class research service.
• Assess and report on resource or technology needs, as well as collection strengths and weaknesses, through conversations with firm lawyers and other key stakeholders.
• Prepare for and lead research team meetings, including drafting agenda and follow‑up communication.
• Review and assess individual researcher work product output according to quantitative and qualitative best practice metrics.
• Plan and implement regular research training, legal vendor training, knowledge sharing sessions, and other continuing education toward maintaining highest quality service output.
• Maintain and support updates to…