Sommelier​/Server - Hotel Vin

Hotel Vin, 215 E Dallas Road, Grapevine, Texas, United States of America

Why Work at Hotel Vin?

At Hotel Vin, Autograph Collection , we don’t just offer jobs—we create opportunities to thrive in a dynamic, culture-driven environment. Located in the heart of Grapevine, Texas, our luxury boutique hotel blends world-class service with a passion for unforgettable guest experiences. Hotel Vin features 120 elegantly designed guest rooms, the renowned Bacchus Kitchen + Bar, and a premier wine experience celebrating the region’s rich heritage.

As part of Harvest Hall, a European-style food hall, and with state-of-the-art event spaces and a rooftop terrace, Hotel Vin is the perfect blend of luxury, innovation, and hospitality.

Cave Society Sommelier/Server - Hotel Vin

Job Type: Full-time

Grapevine, TX

Description

DEPARTMENT: Food and Beverage/Cave Society
REPORTS TO
:
Beverage Manager
STATUS
:
Non-Exempt

POSITION SUMMARY:

The Cave Society Sommelier/Server possesses great ability to teach, train, prioritize, multitask, and communicate effectively. They have extensive spirits, beer, and above all wine knowledge and an inspired understanding of how wines are made and taste. The Cave Society Sommelier/Server is responsible for the upkeeping of Cave Society’s wine selections working together with the beverage manager and the full F&B team.

The Cave Society Sommelier/Server is also responsible for assisting in tastings, training, and personalized guest experiences as needed. Must be able to create a friendly, welcoming environment and respond to all guests with a cheerful, helpful attitude with the goal of maximizing and enriching the guest experience.

RESPONSIBILITIES:

• Lead by example, providing high levels of service and professionalism.
• Guide guests through wine selections. Upsell whenever possible, personalizing guest experiences.
• Conduct glass tastings for guests as a requested service, teaching how wine tastes vary in glassware.
• Be knowledgeable of all wines offered in Cave, and remain up to date with current wine trends.
• Must be able to work at Cave Society within the outlet’s hours of operation (Wednesday-Saturday afternoon/evenings). Exceptions are honored as business levels permit.
• Provide gracious and professional service in an efficient manner. Conduct oneself in a professional manner with the awareness that all actions and communications are within guests’ view.
• Maintain the Wine Emotion machine up to date with wines offered, card statuses, and any needed updates and maintenance.
• Lead, train, mentor staff in wine service, ensuring proper wine serving techniques, presentation standards, and customer service excellence.
• Attend to all guests as they enter the Cave Society and ensure they are greeted promptly and properly and seated in a friendly manner (within 1 minute of approaching the Cave). Serve according to timing standards.
• Present wine menus, make recommendations and answer questions regarding wines in Cave. Take beverage orders from guests and charge accordingly.
• Proactively resolve guest issues.
• Respond promptly and courteously to any requests or problems.
• Communicate all allergy and dietary restriction information clearly on tickets.
• Report any equipment or Wine Emotion maintenance problems to the manager.
• Maintain cleanliness in all areas of the Cave including furniture, glassware, utensils, floors, shelves, and storage areas, among others.
• Refill glassware and upkeep the area always stocked.
• Monitor and maintain wine PARs.
• Follow all side work as assigned by the manager.
• Maintain a professional appearance and grooming standards.
• Keep open communication and assure harmonious relations between FOH, BOH and hotel staff. Develop and promote a positive teamwork attitude with all co-workers.
• Follow and maintain established standards of sanitation and all systems and procedures of the company. Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added up or revised based on the volume of business and the need for the work to be completed at the present time.
• Maintain cleanliness and organization of the Cave Society.
• Assist with…