LISTING* Host

To present a positive first impression of Iron Cactus. To demonstrate excellence in Individuality and Creativity, Knowledge, Environment, Communication, Teamwork, Guest Focus and Service Standards. To maintain Guest satisfaction by adhering to service requirements with thorough restaurant knowledge and Guest relation skills. To assist all team members in ensuring that we exceed Guest expectations.

• Greets each Guest with a variety of unique and tasteful greetings resulting in loyal Guests who return frequently.
• Creates a fast-paced, yet unobtrusive atmosphere for our Guests.
• Consistently alert to Guests needs.
• Maintains friendly, courteous temperament and a neat, clean professional image.
• Maintains eye contact with Guests.
• Anticipates with inquiry guests' needs.
• Pace and energy modified to needs of Guest.
• Guests never leave unhappy or dissatisfied.
• Never allow a mediocre Guest experience.
• Alert to light and music levels, overall ambiance.
• Demonstrates great pride in their ability to communicate, describe and answer every question regarding Iron Cactus.
• Equally effective greeting, seating, working the list.
• Rotates seating effectively with a positive impact on Guest and Kitchen.
• Communicates with team and management resulting in great shifts.
• Telephone hospitality exceeds expectations. Able to answer phones and take to go orders and messages.
• Organized, Professional. Maintains high standards in attire, host/hostess area.
• Courteous and constantly aware of the needs of Guest, servers, bussers and managers.
• Makes new hires feel welcome.
• Exhibits focused sense of urgency and always walks with a purpose.
• Performs restroom checks intermittently throughout shift.
• Follows proper safety and sanitation procedures according to Iron Cactus standards.
• Completes assigned back-up duties as required. Performs open, shift change and/or closing duties.
• Keep all working areas clean and organized.
• Restocks necessary supplies and brings all areas up to standard.
• Discusses problem areas with manager.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all employees, purveyors to establish a cooperative environment.
• Notifies manager of any Guest that is appears to be unhappy.

• Assists various stations as necessary - assists in running food.
• Performs other duties and responsibilities as required or requested.

Guests are taken care of with 100% compliance to state and federal law as well as company standards.

• Must be 16 years of age or older
• Must have a courteous, friendly and professional demeanor
• Must be able to pass all quizzes, tests and complete all workbook assignments.
• Must be neatly dressed and well groomed in clean, company approved attire
• Stands and walks during 6-8 hour shift;
  Reaches, bends, stoops and wipes
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests' needs to team members and managers.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• May be required to carry trays or supplies (10-30 lbs.)
• Must be able to calmly respond to angry guests and notify manager of situation