Showroom Manager- Dallas, TX

Showroom Experience Manager – Dallas, TX

Location:

Dallas, TX (2300 North Field Street, P400); primarily from the Dallas showroom.

High Level Statement Of

The Role:

The Showroom Experience Manager drives showroom utilization, sales enablement, and revenue generation by positioning the space as an active selling tool and client engagement hub. This role turns showroom activity into measurable business outcomes—partnering with sales teams, dealers, and A&D professionals to create experiences that convert interest into sales and strengthen brand preference.

The Showroom Experience Manager manages all aspects of the showroom to ensure seamless operation and exceptional client experiences that support our growth objectives. This includes leading event strategy, hosting key presentations and tours, and using the showroom to accelerate opportunity creation and pipeline advancement. They act as both curator and host—using strong product knowledge, market expertise, and business acumen to connect customers to solutions that drive results.

They also support training sessions and product launch initiatives, ensuring the showroom functions as a platform for learning, excitement, and sales momentum.

• Elevate the brand at every customer interaction and be the communication link between Kimball International customers and company personnel.
• Collaborate with the sales team to develop sales strategies and promotional campaigns.
• Monitor and share progress toward achieving Showroom activation goals.
• Proactively own and drive initiatives to increase showroom utilization (meetings, events, outreach).
• Build relationships with key clients and partners to build brand loyalty and generate business leads.
• Partner with Brand and local teams to prioritize NPI in tours and events.
• Work closely with internal leadership to expand knowledge and insight within our Health and Education strategy to drive vertical market success.
• Work closely with Kimball International Marketing on design and product decisions for the showroom as well as implement product change outs by hiring local installers. During product changes, the Showroom Experience Manager also partners with their RSD and regional team to sell off existing furniture to other tenants in the building, dealers, designers, or other interested parties.

• Develop strategies to enhance the overall customer experience within the showroom.
• Implement initiatives to ensure a positive and memorable customer journey.
• Responsible for creating, proposing, and executing an event strategy while partnering with local field sales and A&D teams to host these events.
• Work with internal and external parties to organize the various components needed to create, initiate, run, and conclude showroom events.
• Create and distribute invitations in line with brand standards.
• Support internal team with invitation creation and distribution.
• Attend / host events in the showroom, including after‑hours events.

• Maintain showroom’s visual presentation in accordance with direction set by the Kimball International Marketing team’s showroom strategy and direction while providing input from marketplace.
• Work closely with the marketing team to implement showroom‑specific marketing plans.
• Ensure showroom branding and messaging align with the overall brand image.
• Coordinate showroom events, product launches, and customer engagement activities.
• Responsible for networking and communicating throughout the territory and local community to acquire showroom exposure & create brand awareness.
• Leverage digital marketing platforms and social media to promote the showroom.
• Monitor the effectiveness of marketing campaigns and make necessary adjustments.

• Oversee the day‑to‑day operations of the showroom, ensuring smooth functioning.
• Coordinate with various departments to ensure availability of products and services.
• Maintain inventory levels and oversee visual merchandising to showcase products effectively.
• Communicate with internal and external service providers to maintain showroom and…