Product Advisor

Job Summary

Responsible for providing customers with prompt and courteous service and assistance, replenishing and stocking merchandise, and keeping the sales floor clean, neat, and fully organized.

• Greet customers and provide exceptional customer service experience
• Answer questions, suggest promotional items and provide product information
• Process payments by totaling purchases; processing checks, cash and store or other credit cards.
• Process customer refunds courteously and professionally.
• Process merchandise shipments
• Assist with store upkeep
• Perform other duties as assigned

• Must have English equestrian experience
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers and management
• Telephone etiquette
• Ability to multi-task, while being attentive to customers
• Ability to work as part of a team and take initiative independent of direct supervision
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
• Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
• High school diploma or equivalent, or in pursuit of a diploma
• Team Player
• Problem Solving