Produce Manager

DUTIES AND RESPONSIBILITIES Customer Service

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.
• Assist customers by making product suggestions.
• Engage in suggestive selling and other sales techniques via phone, intercom announcements, and one‑on‑one interactions.
• Answer and respond to incoming calls; resolve customer complaints and report to Store Director as needed.

• Plan daily operations and monitor production processes for compliance and profitability.
• Trim, cut, wrap, tray, display, and water produce.
• Build produce displays, rotate stock, and discard outdated or spoiled products.
• Ensure cleanliness of work area and department.
• Implement effective and seasonal displays.
• Operate and maintain Salad Bar and Fresh‑Made areas (where applicable).
• Follow and maintain department standards for product freshness and quality.

• Monitor employee productivity and evaluate overall performance.
• Schedule employees to ensure adequate coverage and service levels.
• Possess knowledge of duties performed by all department employees, including opening and closing procedures.
• Supervise, train, and assign duties to department employees.
• Train employees on store policies, sales, and record‑keeping procedures.
• Identify and train employees with high potential for advancement.

• Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook.
• Ensure proper code dating for all products within the department.

• Prepare sales and inventory reports; conduct physical inventory every 4 weeks.
• Control inventory to ensure adequate product quantity, quality, and freshness.
• Maintain inventory levels according to division directives; stock and rotate products.
• Organize and maintain produce cooler.
• Control shrink and costs.

• Implement correct product preparation techniques.
• Operate related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, and Sterilox machine.
• Perform receiving duties: break down loads, verify orders using invoices, inspect quality, report shortages, stock and rotate product.
• Adhere to product temperature and storage guidelines.