Seasonal Immersive Retail Crew — Fan

Job Title: Retail Crew Member (Seasonal)
Location: 1920 McKinney Ave., Dallas, TX 75201
Compensation: $18.00/hr
Details: 3-4 month contract (~Oct 12, 2026 - ~Jan 9, 2027)
Schedule: 20-35 hours/week and holidays required

About Us:
Our mission is to entertain the world. Together, we are writing the next episode - pushing
the boundaries of storytelling, global fandom and making the unimaginable a reality. We
are a dream team obsessed with the uncomfortable excitement of discovering what
happens when you merge creativity, intuition and cutting-edge technology. Come be a part
of what’s next.

The House is a first-of-its-kind, permanent, year-round home for fans where you can
explore, play, taste and shop your way through your favorite stories. It’s free to enter, and
once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly
throughout the year, there's always a new reason to come back.

The Role:
The Seasonal Retail Crew Member is part of the opening House operational team and is
responsible for bringing our immersive experiences to life. Crew Members encourage
fandom through delivering best-in-class customer service and creating an exceptional
guest experience. The ideal Crew Member is passionate about engaging in conversations
about our series and films. The Crew Member will provide general information, sell and
scan tickets, manage guest flow and queuing, sell merchandise, and more.

This on-site, seasonal hourly role is based in Dallas, TX

What you will do:

• Assist with daily restocking of merchandise, beverages, and retail supplies to maintain fully stocked and visually appealing sales areas.
• Receive, unpack, organize, and process incoming inventory in accordance with established procedures.
• Maintain organized and accurate stockroom areas to support efficient replenishment and inventory management.
• Monitor sales floor inventory levels and communicate replenishment needs to Retail Leadership.
• Capable of lifting or transporting inventory weighing up to 50 lbs to facilitate replenishment and processing.
• Support opening and closing retail procedures, including restocking, recovery, cleaning, and securing merchandise.
• Operate a point-of-sale (POS) system and process customer transactions as needed, including cash, credit/debit, and other approved payment methods.
• Provide best-in-class service by actively engaging with our Fans.
• Act as brand ambassador to help drive increased fandom and engagement with our shows.
• Execute Standard Operating Procedures (SOPs), including emergency procedures.
• Foster a culture of safety in all actions.
• Other duties as assigned.

• Applicants must be at least 18 years of age to be considered for employment.
• Demonstrated experience and success in fast-paced retail, hospitality, attractions, and F&B operations.
• Knowledge of the our platform and shows.
• Excellent teamwork skills and a proactive demeanor.
• Strong customer service, conflict resolution, and communication skills. Fluency in additional languages is a plus.
• Strong desire to think outside the box and innovate.
• Willingness to learn environmental, health, and safety (EHS) protocols.
• Availability to work a flexible schedule, including weekends and holidays, at a 365-day operation.