Operations Associate

ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.

The Operations Associate reports to the Store Manager and is responsible for monitoring and maintain store operations, inventory, and customer service. The ideal candidate is extremely organized, loves problem-solving, is detail oriented, and approaches all issues proactively.

• Perform daily shipping and receiving roles and responsibilities efficiently
• Assist with biannual End of Season shipping process
• Work on the damaged product process in store, recommend & help implement best practices and procedures to reduce loss from in store damage
• Assist with the stock control processes in store including monthly cycle counts
• Monitor and resolve negatives and other stock discrepancies as they occur in store
• Help lead the biannual full inventory process, as per guidelines set forth by HQ
• Assist with monthly store reconciliation
• Help ensure all team members are following the operations/stockroom guidelines; educate team members on proper policy and procedure
• Support Ops Manager on repair management, and help handle repairs in a timely manner; communicate any concerns appropriately
• Help Maintain and organize BOH; proactively work to prevent LP, damages and sales issues
• Manage supplies (e.g shipping, stationary, packaging, etc.) to ensure store is well stocked at all times; order supplies as needed, within budget guidelines
• Assist with the coordination of HVAC, electrical, lighting, plumbing, fire monitoring, elevator maintenance, pest control, as well as store with planning updates along with corporate team
• Work on fulfillment and management of e-commerce orders
• Support additional projects and other duties, as needed and directed by management

• Undergraduate Degree or equivalent experience
• 3+ years’ experience in the luxury sector and knowledge of industry-specific dynamics

• Proficient in Microsoft Office Suite, with strong Excel and Outlook skills
• Ability to react quickly within a fast-paced environment
• Strong communicator with proven ability to interact on a professional level with internal and external individuals
• Ability to build positive, inclusive, and respectful relationships
• Self-motivated, proactive thinker who takes ownership & accountability for actions and outcomes
• Ability to lift and move bulk merchandise
• Proven ability to drive results
• Excellent organization skills
• Commercial awareness and strong business acumen

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact