Wine Sales Team Member

Pogo’s is seeking a knowledgeable, personable, and motivated Wine Sales Team Member to deliver exceptional customer service, drive sales, and support daily retail operations. The ideal candidate is passionate about wine, eager to learn, customer-focused, and willing to take initiative in maintaining a well-stocked, organized, and welcoming store. Wine certifications are not required but are a plus.

• Provide attentive, knowledgeable, and welcoming service to every customer.
• Recommend wines based on customer preferences, occasions, food pairings, and budgets.
• Drive sales by suggesting complementary products, additional bottles, and mixed cases.
• Build customer relationships, assist with special orders, and support individual and team sales goals.

• Open, close, and maintain assigned areas according to store procedures.
• Keep shelves, displays, and promotional areas clean, organized, properly priced, and stocked.
• Replenish merchandise, rotate stock, and maintain accurate product placement.
• Assist with receiving deliveries, verifying quantities and pricing, and putting away inventory.
• Follow established inventory procedures for scanning, receiving, transfers, and adjustments.
• Monitor low-stock items and discrepancies and communicate concerns to management.

• Continuously develop knowledge of wine regions, producers, varietals, vintages, and winemaking.
• Participate in team tastings, vendor presentations, and educational training.
• Stay informed about new arrivals, featured wines, and promotions.
• Share product knowledge with customers and fellow team members.

• Collaborate with the wine team, management, social media, and other departments.
• Communicate customer requests, inventory needs, and daily priorities effectively.
• Assist with wine tastings, store events, vendor visits, and promotions.
• Demonstrate initiative, accountability, professionalism, and a positive, team-oriented attitude.

• Retail, hospitality, or customer service experience preferred.
• Wine industry experience or a strong willingness to learn required; certifications are a plus.
• Strong communication, customer service, organizational, and problem-solving skills.
• Self-starter who can work independently and collaboratively.
• Comfortable using point-of-sale and inventory management systems.
• Flexible availability for evenings, weekends, and holidays as needed.
• Ability to stand and walk for extended periods and safely lift and move cases of wine, with or without reasonable accommodation.
• Commitment to responsible alcohol sales and compliance with applicable laws and company policies.