Store Manager - Northpark

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

The Store Manager is the business owner of the store results, accountable for delivering sales and profitability targets while bringing the brand's identity to life in every client interaction. This role leads all aspects of store performance: commercial results, client development, team leadership, visual and operational standards, and compliance with company policy and local labor law.

The Store Manager builds and develops a high-performing team, sets the service standard on the floor, and cultivates lasting client relationships that drive repeat business and local market presence. Success requires balancing entrepreneurial commercial judgment with disciplined execution of brand and corporate guidelines - acting as the primary link between the store and headquarters/regional partners in merchandising, HR, operations, and marketing.

Reports To:

Retail Director

• Maintain a full command of the business strategy and translate it into actions that deliver sales and financial targets.
• Build the store strategy and annual action plan, establishing a clear roadmap of expected sales and financial achievement.
• Communicate and track store sales and Key Performance Indicators (KPIs), providing context and rationale behind business results.
• Review profit and loss reports monthly and develop action plans to address expense controls as needed.
• Deliver against expense budgets by actively monitoring and controlling all expense items.
• Conduct daily, weekly, and monthly analysis of business and product reporting to anticipate and respond to shifts in business or merchandising performance.

• Own recruitment, development, and performance management for the store team.
• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Ensure every team member is fully trained in their job responsibilities and aligned to the store's business objectives and strategies.
• Train the team on new and existing company policies and procedures.
• Identify individual strengths and development areas, and build targeted development plans for store personnel.
• Train and hold the team accountable to customer service standards that deliver a stellar customer experience.
• Ensure all staff are properly trained in POS transaction handling and cash management procedures.

• Lead and follow up on the clientele program, ensuring all sales professionals are developing and retaining long-term clients.
• Hold clienteling processes to a consistently high standard across the store.
• Develop and grow the existing customer database.
• Ensure CRM is executed within Company standards.
• Partner with the direct supervisor and store team to resolve customer issues to the customer's satisfaction.

• Execute all aspects of daily store operations, including store logistics, stock flow, inventory control, and floor readiness, partnering with the team to keep the store fully operational.
• Maximize efficiency and protect business integrity by applying the Store…