Retail Clerk

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever,
The Knox, Auberge Collection will debut as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden.

A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike— offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

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The Retail Clerk creates a thoughtful, personalized shopping experience for hotel guests, local clients, and visitors to the retail shop at The Knox. The associate brings the product knowledge, confident client service, and attention to detail expected in luxury retail, while reflecting The Knox’s warm, discreet, and anticipatory approach to hospitality. Success comes from understanding each client, sharing the stories behind the assortment, and building lasting relationships rather than focusing only on the transaction.

• Welcome each client warmly and professionally, learn what brings them into the store, and offer personalized assistance without pressure.
• Build an engaging knowledge of the assortment, designers, materials, fit, care, pricing, and product stories; share recommendations with confidence and accuracy.
• Offer thoughtful styling, gifting, and product recommendations based on each client’s preferences, occasion, and needs, including suitable alternatives when a requested item is unavailable.
• Build client relationships through attentive follow-up, special orders, gift recommendations, and approved clienteling tools while protecting the privacy of client information.
• Contribute to individual and store sales goals by recognizing relevant opportunities and completing a client’s selection in a helpful, natural way.
• Provide polished service through each transaction, including accurate POS processing, returns and exchanges, special orders, gift wrapping, and delivery coordination.
• Maintain the store’s presentation throughout the day by replenishing merchandise, supporting visual displays, keeping fitting and sales areas orderly, and following opening and closing routines.
• Receive, inspect, tag, transfer, and count merchandise; promptly report inventory discrepancies, damaged items, low stock, and useful client feedback.
• Coordinate with hotel colleagues to support guest requests, VIP needs, in-room deliveries, and special occasions, ensuring a seamless experience across the property.
• Use good judgment to resolve client concerns, involve the retail leader when needed, and follow through until the matter is addressed.
• Support private appointments, product launches, trunk shows, and other store events as assigned.
• Communicate relevant client, sales-floor, inventory, and operational notes to the retail team at shift handoff.

• High school diploma or equivalent required; education in fashion, retail, hospitality, or a related field is preferred.
• Previous experience in premium or luxury retail, fashion, accessories, or another service-led specialty retail role preferred.
• Experience building client relationships and working toward sales goals; POS and…