Retail Operations Coach

Job Family Group:

Retail Group

Job Description:

Please note that this is a field-based role requiring frequent travel across London and the south of the UK.

About the role

Field support teams play a huge part in the delivery of our outstanding retail operations across our network, part of the UK company-owned and franchise estate. Providing expertise, support, and leadership in all key elements of our retail operation. Including safety, customer-focused operational standards and compliance, financial controls and commerciality
- Successfully balancing the delivery of consistent operational excellence with implementing change and growth.

• This role will be accountable for supporting the consistent execution and delivery of best-in-class retail operations across ~60 company owned sites across three areas:
  London North, London South, South.
• Flexibility and regular travel across all these areas is compulsory.
• This role will need to successfully balance the delivery of consistent operational excellence with implementing change and growth, and progressing people knowledge and capability.
• Working as part of a collaborative and knowledgeable team of Retail Operations Coaches, supporting Area Managers and working effectively with Food Specialists.

What you’ll do:

• Work with field leaders to provide consistent support and coaching to store managers and teams, ensuring strong retail operations across key pillars.
• Continuously improve ways of working by flexing between training, coaching, supporting, and leading.
• Use data and insights to identify priorities, opportunities, and trends, and turn them into clear actions through effective tools, reporting, and communication.
• Support safe, profitable, and customer‑focused operations while helping to lead change and growth.
• Build the capability of store managers through timely coaching, guidance, and training.
• Encourage a culture of willingness, learning, and continuous improvement.
• Ensure new processes, projects, and activities are communicated and implemented consistently across stores and the field.
• Collaborate with store managers, field leaders, the wider retail operations team, and partners across the business.
• Provide support beyond designated stores when required, including ownership of specific projects or activities
  - Leading and managing through change.
• Be available to assist in emergency or critical situations.
• Carry out other reasonable duties as required by the business.

What we’re looking for:

• High performer with a proven track record of customer‑focused delivery and development, ideally including team leadership.
• Previous retail experience, preferably in a fast‑paced convenience or FMCG environment.
• Ability to lead, coach, motivate, and inspire others to deliver strong performance.
• Commercial awareness with the ability to interpret financial and performance data into clear actions.
• Experience in leading or supporting change initiatives.
• Self‑motivated and passionate about retail excellence.
• Communication and influencing skills across multiple levels, including field, central teams, leaders, and store teams.

Desirable criteria:

• Knowledge of the roadside retail industry.
• Experience leading a retail store team.
• Previous experience in a field support or coaching role.

At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job…