Outside Service Sales Representative

Outside Service Sales Representative – Fleet Pride

Apply to join the Outside Sales Representative role at Fleet Pride
, the largest after‑market distributor of heavy‑duty truck and trailer parts in the U.S.

The Outside Sales Representative will primarily manage and grow the largest revenue‑generating customers (core accounts) within a Fleet Pride service center area, delivering world‑class customer experience to maximize retention of core accounts.

Sales Methodology & Performance Tracking

• Drive revenue growth by identifying repair opportunities across core, non‑core, and new prospective clients
• Collaborate with all customers to develop tailored solutions that meet their evolving business needs and align with Fleet Pride’s offerings
• Work closely with each core account to ensure customer revenue meets or exceeds sales growth targets
• In partnership with service center leadership, develop and implement strategic account plans that outline growth opportunities and milestones for core accounts
• Prospect potential new customers and onboard them to the Fleet Pride network of offerings
• Analyze customer data to identify trends, track progress, and make informed decisions that drive customer growth and retention
• Monitor key performance indicators (KPIs) for each core account, such as revenue growth, retention rates, category expansion, etc.
• Collaborate with service center leadership on account performance, pipeline management, and overall strategy to support financial targets of assigned Service Centers

Customer Relationship & Data Management

• Serve as the primary point of contact for the service centers sales functions
• Develop and maintain strong, long‑term relationships with key stakeholders within the core accounts
• Facilitate regular customer engagements through onsite visits and sales calls to ensure ongoing satisfaction and alignment with customer objectives
• Implement strategies to ensure core customer retention, including monitoring account health, identifying additional repair opportunities, and proactively addressing potential risks of churn
• Address and resolve customer issues or challenges in a timely and effective manner, ensuring minimal disruption to their business
• Utilize Fleet Pride’s CRM system to track all account activities, customer interactions, and key data points to ensure accurate and up‑to‑date customer records, pipeline, and sales activities
• Maintain the integrity of customer data by regularly updating information, including contact details, address updates, and sales opportunities
• Work closely with service center team members to ensure seamless customer experience and alignment of efforts across departments
• Coordinate with service center leadership to ensure that core account management strategies are aligned with broader business objectives
• Continuously seek opportunities to enhance the core account management process, improve customer experience, and drive more significant results
• Collaborate with service center leadership and local team members by attending and participating in team huddles, safety meetings, etc.
• Stay informed about industry trends, customer developments, and competitive offerings to better serve all accounts

• High School Diploma (or GED or High School Equivalence Certificate) required
• Valid driver’s license with clean driving record

Professional Experience

• 1 year of B2B sales experience; preferred
• Understanding of the heavy‑duty parts and service industry, prior industry experience; preferred
• Demonstrated mechanical inclination and interest in Fleet Pride’s industry
• Strong professionalism, credibility, and interpersonal skills
• Basic knowledge of MS Excel, MS Word, MS Power Point
• Experience with CRM utilization; preferred
• Experience with Power BI utilization; preferred

• Active Listening: The ability to ask probing questions, request clarification and paraphrase to show understanding
• Sales Acumen: Comprehensive ability to effectively navigate the sales process, resulting in successful transactions and long‑term customer relationships
• Judgment & Decision Making: Use business acumen to adjust priorities and ensure…