Project Manager, Business Development, Customer Success Mgr.​/ CSM

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

As a Project Manager at Alpha Graphics, your primary role is generating sales and taking care of existing customers.

You will be responsible for handling outbound calls and emails...gathering important information...providing a quote...and following up with customers and prospects. You will also be responsible for creating, growing, and maintaining your book of business for which you will be paid commissions.

You should be comfortable talking on the phone with customers and prospects. Training will be provided, but you should be comfortable picking up the phone and contacting customers and prospects.

You should have a service mentality and enjoy talking to people and providing excellent customer service.

You should be organized and ideally comfortable using the Google Suite for email and calendar.

You need to be able to operate in a fun and fast-paced environment.

You need to be willing to learn new things and follow our process and procedure for sales and marketing.

During your training and onboarding process, you will be in the office 90% and out in front of customers and prospects 10% with the goal of moving towards a 50/50 split of time inside versus outside.

If you have worked in the printing and signage industry, that is a plus but not a requirement. Customer Service experience is a requirement.

Project Manager Responsibilities:

• Develop a detailed knowledge of all Alpha Graphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An Alpha Graphics Project Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Project Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

* Alpha Graphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.