Account Manager

Job Details

Job Location
:
Dallas - Farmers Branch, TX 75234

Position Type
:
Full Time

Job Category
:
Sales

Fairchild Freight is a best‑in‑class third‑party logistics brokerage specializing in refrigerated truckload shipping. We offer a team‑focused culture, excellent benefits, and unlimited bonus potential tied to your sales success. We are looking for a seasoned Account Manager who thrives in a fast‑paced environment, naturally builds long‑term customer relationships, and is equally comfortable pursuing new business through both inside and outside sales.

Position Summary

The Account Manager is responsible for managing and growing a portfolio of shipper accounts while actively developing new business. This role blends relationship management, consultative selling, and strategic account growth. The ideal candidate is a proven performer with prior experience in the trucking brokerage/3PL industry, strong sales instincts, and the ability to maintain high customer satisfaction while driving revenue.

Key Responsibilities:

Account Management/Inside and Outside Sales

• Serve as the primary point of contact for assigned customer accounts, ensuring exceptional service and communication.
• Develop and execute account strategies to increase revenue, margin, and customer retention.
• Manage pricing conversations and negotiate contract/rate agreements aligned to market conditions.
• Identify opportunities to expand lanes, volume, and services within existing accounts.
• Monitor performance metrics.
• Maintain accurate customer notes, activity, and pipeline updates in CRM.
• Represent the company professionally in the market while building brand presence and trust.
• Proactively prospect and qualify leads.

Qualifications:

• Minimum 2-5 years of experience in trucking brokerage/3PL.
• Demonstrated success in inside AND outside sales.
• Strong understanding of freight fundamentals: lanes, market pricing, service levels, contract vs. spot freight.
• Excellent communication and negotiation skills.
• Ability to work independently with strong time management and follow‑through.
• CRM proficiency (Salesforce, Hubstop, etc.) and strong skills in Microsoft Office/Google Workspace.
• Ability to identify, pursue, and win new business opportunities.

Preferred

Qualification:

• Existing book of business or strong shipper relationships.
• Experience managing national accounts or multi‑lane RFPs.
• Strong analytical mindset for margin management, pricing, and strategy.

Why Apply:

• Above average Base salary + unlimited commission
• Company‑paid health, dental, and vision insurance
• 401(k) with company match
• PTO + paid holidays, including flex holidays
• Phone stipend
• Employee recognition program
• Opportunity to work with some of the best people in the logistics industry

#INDFFHP

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field (preferred but not required).

• 2+ years of experience in logistics, freight brokerage, or transportation account management.

• Strong knowledge of domestic freight (truckload, LTL, intermodal).

• Proven ability to build rapport with clients and carriers.

• Excellent negotiation, communication, and organizational skills.

• Proficiency in TMS platforms and Microsoft Office Suite.

• High level of initiative, problem‑solving ability, and customer focus.

• Ability to thrive in a fast‑paced, high‑pressure environment.

• Competitive salary + commission/bonus structure
• Comprehensive employer‑paid benefits package (medical, dental, vision, 401(k), etc.)
• 401 (k) with 8% employer match
• Supportive and collaborative work culture
• 3 weeks paid time off, paid holidays, and flex holidays