National Accounts Manager

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Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.

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If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let's drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.

The National Accounts Manager is a relationship-focused account owner supporting the growth, performance, and long-term success of NCD's National Accounts and external channel partners. Reporting to the Director of National Accounts, this individual contributor role manages assigned partner relationships, supports training and adoption, monitors account health, and helps partners improve performance over time.

This role works directly with partner sales leaders, front-line managers, and operational contacts to strengthen relationships, increase engagement, and drive execution from the ground up. The ideal candidate is proactive, flexible, and comfortable balancing partner communication, training, performance conversations, follow-through, and growth opportunities in a fast-moving environment.

• Serve as the primary day-to-day contact for assigned National Account partners.
• Build trusted relationships with partner sales leaders, front-line managers, and key operational contacts.
• Maintain a consistent partner communication cadence and drive follow-through on shared priorities.
• Conduct initial and ongoing partner training sessions to support partner performance and adoption.
• Coordinate partner enablement needs, including training updates, process education, and product guidance.
• Tailor talking points and partner-specific recommendations based on account needs, trends, and feedback.
• Monitor account health, written business, enrollment activity, persistency, no-take trends, and partner engagement.
• Review existing reporting and translate performance data into clear, partner-facing recommendations.
• Lead recurring partner performance discussions, business reviews, and account planning conversations.
• Support call quality review and coaching opportunities when needed to reinforce best practices and improve partner execution.
• Identify opportunities to increase production, adoption, retention, and long-term account growth.
• Partner with Channel Operations, Sales, Marketing, and internal support teams to move partner priorities forward.
• Coordinate partner requests, follow-up items, and internal dependencies across the appropriate teams.
• Help remove barriers that impact partner performance, training, adoption, or execution.
• Stay flexible as partner needs evolve, proactively identifying gaps, suggesting improvements, and supporting priorities that improve partner success.

• A relationship-first account management mindset with the ability to build trust quickly.
• Strong communication skills with the ability to lead partner…