Marketplace Account Manager

Partnering with Aquent, our client is a dynamic leader in the high-end and luxury women’s apparel industry, focused on delivering elevated, timeless fashion that empowers customers to build effortless, versatile wardrobes. They blend sophisticated design with practical elegance, offering collections that inspire and educate their clientele. You will step into a pivotal role as a Marketplace Account Manager, directly influencing the growth and operational excellence of their digital presence across major luxury and department store channels.

This is an incredible opportunity to drive significant impact by optimizing product visibility, maximizing sales performance, and fostering strong strategic relationships with key digital retail partners, directly contributing to the company’s expansive vision in the luxury market.

Our client is a prominent player in the high-end and luxury women’s apparel sector, known for curating collections that define sophisticated, timeless style. Their focus is on creating elevated workwear and versatile fashion pieces designed for effortless mixing and matching, helping women build reusable and chic wardrobes. Their collections are available online, through exclusive boutiques, and with leading retail partners including Neiman Marcus, Saks 5th Avenue, Nordstrom, Bloomingdale’s, and Dillard’s.

Built on a foundation of strong core values, their company culture fosters understanding customers, proactive problem-solving, open communication, and a deep respect for resources. As they expand their portfolio, they are committed to becoming a preeminent provider of luxury apparel, dedicated to creating an inspiring environment where customers can effortlessly build a quality wardrobe tailored to their style and life.

We are seeking an experienced e-commerce professional to lead and execute the marketplace and dropship business across premier luxury and department store digital channels. This role is crucial for maximizing sales, optimizing operational efficiency, and enhancing customer experience across major online platforms. If you are passionate about e-commerce, skilled in data analysis, adept at solving complex operational challenges, and thrive in cross-functional environments, this is your chance to drive substantial growth and performance within a dynamic digital wholesale landscape.

• Own the day-to-day operations and performance of assigned marketplace accounts (Bloomingdale’s, Nordstrom, Macy’s) and dropship accounts (Saks 5th Avenue & Neiman Marcus), cultivating robust strategic relationships with retail partners.
• Drive the execution of channel strategies by meticulously monitoring business metrics, identifying new expansion opportunities, and championing operational excellence across internal teams.
• Ensure all account initiatives are precisely executed, delivered on time, and perfectly aligned with ambitious company growth objectives.
• Lead and orchestrate promotional opportunities across all digital partners, including seasonal events, retailer-specific promotions, and platform-centric campaigns.
• Verify that promotional pricing, product participation, and timing consistently meet stringent retailer requirements.
• Rigorously monitor campaign performance, meticulously evaluate ROI, and deliver actionable insights and strategic recommendations to leadership.
• Proactively monitor inventory availability across all assigned accounts to maximize sell-through and drive superior sales performance.
• Collaborate closely with Planning, Operations, and Customer Service teams to preemptively resolve inventory, fulfillment, and shipping challenges before they impact account performance.
• Ensure crystal-clear communication of stock…