Sales Coordinator

We are in search of a full-time hotel Sales Coordinator. In addition to providing administrative support to the Sales department and the General Manager, the Sales Coordinator will act as a liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. The ideal sales coordinator candidate is a high-energy individual with a friendly demeanor, a self-starter with the ability to learn new computer programs, can multitask and complete projects in a timely manner.

This person should demonstrate exceptional customer service and problem-solving skills; must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed.

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages (full-time and part-time employees)

The hotel sales coordinator strives to consistently ensure a high level of customer service throughout the pre-event, event and post event phases of hotel events; handles events of all levels of complexity.

• Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, front desk, housekeeping, food and beverage team, culinary team). Continually communicates a clear and consistent message regarding departmental goals to produce desired results.
• Manages and executes the terms of the contract for the group/ program as outlined by the Sales Manager and per hotel standards
• Has a natural ability to be creative when executing the client’s vision while maximizing revenue
• Maintains a high level of service by continually providing accurate and timely information and feedback to all supporting departments
• Ensures timely completion of Group Resumes and BEO's, providing to each department for all arriving groups and/or events.
• Builds and maintains all Group Blocks and Posting Masters in PMS
• Finalizes and balances groups and events for payment processing
• Directs preparation of records such as agenda, notices, minutes, and resolutions for corporate meetings.
• Coordinates site visit preparation with Sales Manager
• Generates group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Follows consistent sales office procedures by updating sales database; record account activity, call reports, traces, and history.
• Manages social media outlets
• Assists with coordination of in-house customer visits
• Assists Executive Office with the preparation of correspondence and reports.
• Maintains, edits, and publishes sales materials, and meeting minutes
• Coordinates office supplies and procedures.
• Provides outstanding friendly, professional information and assistance to clients and guests.
• Answers telephone promptly in a pleasing manner and accurately logs information of direct inquiries and inputs information in sales operating system.
• Checks voicemails, e-mails and faxes and follow up accordingly.
• Compose and type correspondence as needed.

• Previous hotel experience is preferred
• Ability to communicate effectively, both orally and in writing
• Skills in organizing and coordinating work, ability to work without direct supervision
• Ability to understand and follow specific instructions and procedures
• Ability to perform simple accounting procedures
• Ability to maintain confidentiality of records and information
• Skill in the use of operating copiers, printers and scanners
• Must be detailed oriented and able to prioritize work
• M…