Key Account Manager

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Reporting directly to the Sr. Director – National Accounts Sales, the Strategic Account Manager (SAM) is responsible for driving revenue growth, technology adoption, profitability, and retention across assigned strategic and national accounts. This role manages complex, multi-location customer relationships, identifies new business opportunities, negotiates commercial agreements, and develops long-term partnerships that maximize utilization of Helix platforms and services. The SAM serves as primary customer contact, leading strategic business reviews, performance optimization, and cross-functional initiatives to deliver measurable business outcomes.

Success requires strong commercial acumen, consultative selling capabilities, and the ability to influence senior-level stakeholders. Travel of 15–25%, including overnight travel, is required.

• Achieve assigned sales, revenue, profitability, retention, and account growth objectives through strategic account management.
• Develop and execute account plans to expand technology adoption, increase utilization, and identify new business opportunities.
• Build and maintain relationships with key decision makers, executives, and stakeholders across complex, multi-location accounts.
• Lead customer business reviews, presenting performance analytics, optimization opportunities, strategic objectives, and improvement plans.
• Negotiate pricing, contractual agreements, and commercial partnerships to support profitable, sustainable growth.
• Monitor account performance, sales pipelines, KPIs, and progress toward established business objectives.
• Identify retention risks, resolve escalated customer concerns, and coordinate cross-functional solutions.
• Partner with Product, Technical Support, Sales, and Operations to support onboarding, training, integrations, and ongoing customer success.
• Collaborate with National Accounts, EOA Key Accounts, OOGP, and other Essilor Luxottica teams to align commercial strategies and maximize customer opportunities.
• Conduct annual in-person visits with top strategic accounts and monthly business acquisition reviews with leadership.
• Recommend account growth, acquisition, and retention strategies based on market dynamics and customer performance.
• Represent customer needs and business opportunities in leadership discussions and strategic planning.
• Maintain accurate documentation of customer interactions, contractual commitments, account activities, and sales forecasts.
• Participate in industry conferences, trade shows, customer meetings, and other business activities as required.
• Perform additional duties as assigned.

• Bachelor’s degree in business…