Sr. Account Manager; MANTL

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech;
Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linked In!

The Sr Account Manager owns a portfolio of client relationships and drives retention, product adoption, and account growth through proactive account management and informed client guidance. This role applies comprehensive knowledge of account management practices and digital banking solutions to assess client performance, identify risks and opportunities, and develop account strategies that support mutual success. The Sr Account Manager operates independently across a diverse range of client situations, using judgment and analytical insight to resolve issues, guide commercial conversations, and adapt approaches to changing client needs.

Success in this role is demonstrated through sustained client relationships, effective cross-functional influence, and consistent achievement of renewal, expansion, satisfaction, and adoption objectives.

Essential Duties & Responsibilities Own a portfolio of client accounts by developing account strategies, prioritizing opportunities and risks, and driving coordinated execution against client and business objectives. Drive renewal and expansion outcomes by assessing account health, identifying whitespace opportunities, developing commercial strategies, and leading client conversations throughout renewal and contracting cycles. Strengthen relationships with client stakeholders by establishing proactive engagement cadences, understanding business priorities, and adapting recommendations and communication to varied audiences.

Lead business reviews by analyzing customer performance and product usage data, developing relevant insights and recommendations, and facilitating discussions that connect platform capabilities to client goals. Identify and mitigate retention risks by evaluating account signals, diagnosing underlying issues, and developing coordinated action plans with clients and internal stakeholders. Advance product adoption by assessing client utilization, recommending relevant capabilities and practices, and guiding stakeholders toward solutions that support their digital banking and deposit origination strategies.

Resolve complex client issues by evaluating available information, determining appropriate courses of action, and coordinating cross-functional resources through resolution. Influence account growth by translating client objectives, performance data, and product knowledge into recommendations that create measurable value and uncover additional opportunities. Coordinate cross-functional account execution by partnering with product,…