CSM Enterprise NAMER

Work type:
Full time
· Department:
Customer Success
· Workplace:
Remote

New York, United States; São Paulo, State of São Paulo, Brazil;
Bogotá, Colombia;
Mexico;
Canada

What do we do?

About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class , AOR and Global products, means it has never been easier to seize the global hiring opportunity.

We’re backed by some of the best in the business,
Sequoia, DST, and Tiger Global
, are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

What’s the opportunity?

We have built a vibrant and loyal customer base across different industries, sectors, and geographies. Our business has demonstrated significant growth in recent years with plans to continue accelerating in the coming years. As part of this growth, we are building a world-class customer experience organization to support our expansion. Our Customer Success Managers are responsible for building strong, outcome-based relationships with our key clients, enabling them to expand their international presence and drive revenue growth from those accounts moving forward.

Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward.

As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role.

You’ll be successful if:

• You are customer obsessed, always putting our customers first and being there for them every step of the way

• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals

• You are able to explain complex topics in easy and concise language and have excellent communication and writing skills

• You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers

• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment

• Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

What are we looking for?

• Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)

• Min 2 years in pure enterprise account/ relationship management

• Min 2 of the last 3 years overachieving goals and targets

• A people-first, and growth mindset

• An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector

• The ability to work independently, problem-solve proactively, and collaborate effectively

• Comprehension of value-based sales

• Discipline in Account Planning, Forecasting, and Quota Attainment

If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to…