Sales Service Representative; English & Mandarin

Inbound Sales, Customer Service & Financial Services | Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

At Pavago, one of our clients is hiring a Sales Service Representative to support prospective customers seeking debt settlement and debt consolidation solutions
.

This is a customer-focused sales role where most conversations begin with individuals who have already expressed interest in the company’s services.

You’ll be responsible for:

• Handling inbound sales inquiries
• Understanding prospective clients’ financial needs
• Explaining available debt relief solutions
• Following up with leads
• Supporting conversion through consultative conversations
• Maintaining accurate CRM records

This role is ideal for someone who combines sales ability with empathy and strong customer service skills
.

Fluency in both English and Mandarin is required.

• Answer inbound calls from prospective clients interested in:
  • Debt settlement
  • Debt consolidation
  • Related financial solutions
• Understand each prospective client’s financial situation and needs
• Explain available programs clearly and accurately
• Guide clients toward appropriate solutions based on their circumstances
• Provide a professional, empathetic, and consultative customer experience
• Build trust while helping clients navigate sensitive financial decisions

• Follow up promptly with leads generated through marketing channels
• Maintain consistent communication throughout the sales process
• Re‑engage prospective clients who have not yet made a decision
• Conduct outbound follow‑up calls and cold calls when required
• Maintain disciplined follow‑up so qualified opportunities do not fall through the cracks
• Build long‑term trust through responsive and professional communication

• Ask effective questions to understand:
  • Financial challenges
  • Client needs
  • Goals
  • Interest level
• Listen actively and communicate solutions clearly
• Handle questions and objections professionally
• Balance sales objectives with a customer‑first approach
• Help prospective clients feel informed and comfortable throughout the process

• Maintain accurate records of all client interactions
• Update CRM systems with:
  • Call notes
  • Communication history
  • Lead status
  • Follow‑up requirements
  • Relevant client information
• Track lead progression through the sales pipeline
• Ensure all records remain complete, organized, and up to date
• Protect confidential and sensitive customer information

• Work closely with sales and customer service teams
• Coordinate follow‑ups and client handoffs when necessary
• Share customer feedback and recurring questions with the team
• Contribute insights that can improve:
  • Sales effectiveness
  • Lead conversion
  • Customer experience
• Stay informed about company offerings, compliance expectations, and relevant industry developments

• Previous experience in:
  • Sales
  • Customer service
  • Call centers
  • Client‑facing roles
• Experience handling customer conversations over the phone
• Experience with financial services, debt settlement, debt consolidation, lending, or related industries is strongly preferred

• Fluent English and Mandarin communication skills
• Excellent verbal and written communication
• Professional and confident phone presence
• Strong active listening skills
• Ability to explain information clearly and patiently
• Comfortable discussing sensitive financial matters with professionalism and discretion

• Strong relationship‑building ability
• Consultative approach to sales
• Comfortable handling objections and customer concerns
• Ability to follow up consistently with prospective clients
• Custo…