Inside Sales​/Customer Service Associate

Inside Sales/Customer Service Representative

Job Type: Contract-to-Hire Pay Rate: $20.00

Location:

Dallas, TX 75247

Job Summary:

The Inside Sales Representative will contribute to the increase of sales and customer satisfaction by efficiently and courteously assisting telephone customers, walk-in customers, and outside sales in the selection and acquisition of needed products.

Responsibilities:

• Assist and conduct counter sales as needed and as required.
• Process all incoming internal and external customer inquiries via phone, fax, email, mail, or online, and assist outside sales in quotes and/or orders.
• Input customer orders, quotes, bids, etc. for products.
• Purchase of product to fill said orders.
• Quote and sell our supplier's products that provide value to our customers and a fair profit to the Company.
• Identify, provide quotes, and close orders on potential and targeted customers.
• Use electronic and published catalogs to provide product, pricing, and availability information to customers.
• Solve or request management's assistance to quickly solve customers' problems.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sales items as well as new products.
• Promote and sell overages and discontinued items.
• Handle customer complaints and returns, while showing a positive attitude.
• Provide after-hours support for internal and external customers, as needed.
• Maintain and expand knowledge of our products, so that these products can be presented professionally to our customers and potential customers.
• Obtain knowledge of the competition's pricing provided to customers, along with their products.
• Provide the best service in the industry to our customers.
• Delivers superior customer service.
• Excellent phone skills.
• Able to handle difficult customers with diplomacy and tact.
• Team player who works productively with a wide range of people.
• Professional demeanor.
• Comfortable in a fast-paced environment.
• Capable of following written instructions and documented procedures.
• Understand basic inventory, warehousing, and stocking procedures.
• Accuracy and attention to detail.
• Technical expertise and knowledge of company products.
• Demonstrated understanding and application of effective selling strategies.

Requirements:

• Employee must be able to lift a product of 70 pounds daily.
• Ability to climb stairs with products in hand to be delivered at customer locations or at our locations.
• Must be able to pass a background check.
• Must have Manufacturing experience.

Education and

Certifications:

High School Diploma or Equivalent