Security Sergeant

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The Security Officer Sergeant plays a pivotal role within a security team, requiring exemplary professionalism, leadership skills, and a commitment to maintaining a safe and secure environment. The candidate must possess strong decision‑making abilities, excellent communication skills, and the capacity to effectively lead and motivate a team of security officers.

This position involves overseeing security operations, ensuring compliance with protocols, and coordinating with internal and external stakeholders to mitigate risks.

Comprehensive understanding of security protocols, procedures, and best practices; knowledge of relevant laws and regulations; familiarity with security technologies and systems.

• Direct operations at scenes of incidents and alert Lieutenants as needed
• Write investigative, incident, accident, and similar reports
• Complete daily activity reports, payroll, and equipment inventory reports
• Maintain accurate records and documentation related to security activities, incidents, and personnel
• Provide guidance and support to security officers in handling challenging situations and resolving conflicts
• Conduct regular patrols and inspections to identify security risks and vulnerabilities; coordinate with internal departments and external agencies to address security concerns and mitigate risks
• Respond promptly to security incidents, emergencies, and alarms, taking appropriate action as necessary
• Lead, supervise, and mentor a team of security officers to ensure efficient and effective execution of security operations
• Ensure security professionals follow policies and procedures and provide feedback to the Lieutenant as needed to correct behavior
• Train and provide regular guidance to officers to provide secondary management and leadership support
• Recommend and assist in the implementation of goals and objectives
• Interpret, convey, and ensure implementation of agency policies, procedures, and methods; ensure that staff has clear guidelines of authority and responsibility
• Provide new‑hire and professional development continuing education training for Downtown Dallas Security professionals; develop and implement security procedures, protocols, and training programs to enhance the capabilities of the security team
• Issue and maintain equipment including radios, bikes, uniforms, etc.
• Perform safety, patrol and security duties by motor vehicles, bicycle, or on foot
• Assist Dallas Police Department (DPD) and Crisis Intervention with homeless engagement and Quality of Life (QOL) issues
• Develop targeted patrols to address QOL issues in high‑risk areas
• Represent the Downtown Dallas Security in a professional manner on the job, at meetings, and special events
• Provide a high level of customer service to citizens and visitors by answering questions and addressing complaints through internal investigations
• Coordinate with DPD quality of life ordinance enforcement
• Coordinate with Clean Team to address maintenance issues downtown
• Ensure Downtown Dallas Security professionals are uniformed in a neat and presentable manner
• Stay abreast of emerging security threats, trends, and technologies, continuously seeking opportunities for improvement and innovation
• Perform other duties as assigned

• Minimum of 3–5 years of experience in the security field, including 1–2 years in a supervisory or leadership role (prior law enforcement or military service advantageous)
• Understanding of City of Dallas codes and ordinances
• Meet officer renewal deadlines, Level III requalification DPS
• Working knowledge of equipment inventory—radios, uniforms
• Knowledge of time & attendance, performance management and injury‑on‑duty processes
• Bi‑lingual ability desirable
• Language, math and reasoning ability
• Ability to define problems, collect data, and review related information to develop and evaluate options and implement solutions and draw valid conclusions
• Consider relative costs and benefits of potential actions to choose the most appropriate one
• Excellent…