Operations Specialist - Monitoring & Response

About Crisis
24

Crisis
24, a Garda World company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis
24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement.

Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis
24 team today and be a part of something extraordinary where growth and impact converge.

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The Protective Monitoring & Response Specialist is responsible for real-time monitoring, incident triage, and situational awareness reporting from Crisis
24 Private Strategic Group's (PSG) Dallas command center. This position supports the identification and escalation of security, safety, and reputational risks impacting client environments worldwide. The role combines AI-driven surveillance technology with live human assessment, enabling early detection and rapid, informed response to emerging threats. Specialists must demonstrate exceptional attention to detail, composure under pressure, and the ability to synthesize multiple sources of information into accurate, timely outputs.

As PSG represents a discreet, high-touch service line supporting executives and high-profile clientele, customer service management at the executive level is essential. Specialists must consistently exhibit professionalism, discretion, and the refined communication skills required to support and interact with senior leaders, high-net-worth individuals, and their extended teams.

• Security Systems Oversight: Monitor systems, live video feeds, and AI-assisted alerting platforms to identify and assess potential threats.
• Alert Escalation: Validate AI-generated alerts through human analysis and advance credible concerns per PSG protocols by triaging incoming alerts and following established workflows for escalation, response, and reporting.
• Communication: Maintain situational awareness across assigned client portfolios, ensuring timely and accurate communication of critical events by answering inbound calls and coordinating with internal stakeholders, law enforcement, and external partners as required.
• Incident Documentation: Draft concise incident summaries, notifications, and operational reports in alignment with PSG documentation standards. Accurately document all actions taken in incident management systems to maintain complete audit trails.
• Training: Participate in ongoing training and procedural updates to sustain readiness and compliance with PSG standards. Support shift handovers, ensuring operational continuity and data accuracy.

• Real-time monitoring, threat assessment, and response operations within PSG's Dallas command center.
• Execution of escalation and communication protocols to ensure rapid awareness and coordinated action.
• Collaboration with PSG leadership to maintain operational alignment and reporting accuracy.
• Verification of AI-assisted alerts to ensure accurate human oversight and decision quality.
• Contribution to a 24/7 operational culture centered on accountability, precision, and professionalism.

• Bachelor's degree or equivalent military, law enforcement, or security operations experience.
• 2+ years of experience in a GSOC, command center, or similar operational environment.
• Demonstrated experience providing customer service and issue resolution at the executive or high-profile client…