Loss Prevention Supervisor

Loss Prevention Supervisor

Location:

The Omni Dallas Hotel, downtown Dallas, Texas.

The Omni Dallas Hotel is LEED Gold certified, built to meet U.S. Green Building Council standards. As a Loss Prevention Supervisor, you will create lasting guest relationships, uphold high service standards, maintain a secure environment, and support the overall guest experience.

• Conduct routine property patrols to observe, report and address safety and security deficiencies.
• Respond promptly and effectively to emergency calls in accordance with established procedures.
• Handle guest and employee complaints or requests for assistance professionally in line with departmental and corporate policies.
• Document all incidents, events, and actions taken during the shift with thorough, factual, and professional written reports.
• Maintain the integrity of the lost and found process, secure storage and release of items per hotel policy and legal guidelines.
• Maintain strict confidentiality regarding sensitive information in line with legal and corporate standards.
• Conduct initial investigations and follow-ups on complaints, accidents, and incidents involving guests or staff.
• Support the Director of Loss Prevention in developing, implementing, and managing safety and loss control programs and initiatives.
• Ensure complete knowledge and compliance with all departmental and resort policies and procedures.
• Enter data and maintain records related to investigations, incidents, and complaints in the appropriate databases.
• Assist in delivering safety and loss prevention training for officers and resort staff.
• Create and ensure completion of daily staff checklists and required reports.
• Motivate and lead team members, fostering a positive and cohesive work environment.
• Provide guests and owners with accurate information about the property and surrounding area.
• Monitor staff adherence to standard operating procedures.
• Maintain a clean, hygienic, and organized work area.
• Perform administrative duties such as filing, report distribution, photocopying, and faxing.
• Serve as a witness and provide testimony in civil or criminal court cases as required.
• Organize and maintain incident and accident files.
• Supervise audits of employee lockers and staff housing.
• Monitor and follow up on footage from loss prevention camera systems.
• Assist with officer scheduling and timekeeping duties.

• Must be at least 18 years of age.
• Must possess a valid driver’s license and meet motor vehicle record requirements.
• CPR, Basic First Aid, and AED certification must be acquired within 90 days of hire.
• Minimum of one year of professional loss prevention or law enforcement experience, or current state certification as a private security officer.

Omni Hotels & Resorts is an equal opportunity employer. Veterans and persons with disabilities are highly encouraged to apply. An EEO statement is available through the links below.

For special assistance in applying, please email applica