Front of House Associate

Position Title: Front of House Associate

Department: Events Management

Reports To: Senior Event Manager, Bailey Bryant

Direct Reports: None

Compensation: $17 per hour

Type: Part-Time, Non-Exempt, Hourly

Schedule :
Weekday shifts range from 4:30pm-11:30pm

Weekend shifts range from 10:30am-11:30pm

Additional daytime weekday hours as needed

Location: Music Hall at Fair Park, Dallas, TX

Remote Work: On-site:
In person at the worksite, with no remote work possible

Desired

Start Date:

10/21/2026

Welcome hundreds of thousands of annual visitors to the Music Hall each year and help ensure their safety, comfort, convenience, and security. Front of House Associates provide general seating and way finding assistance to patrons attending ticketed and other major eventsinthe 100-year-old Music Hall at Fair Park.

These friendly, outgoing and energetic hosts are cross trained in health, safety, and security procedures in addition to their core customer service responsibilities and may occasionally take direction from or work alongside security personnel. This role’s primary goal is to ensure every event attendee feels welcomed and has a comfortable, safe, and fun experience in the Music Hall—whether in their seat, dining or having a drink/snack in the lobby, or simply exploring public areas of the historic civic building which is exclusively operated by Broadway Dallas.

Broadway Dallas is one of the region’s largest nonprofit arts organizations, presenting touring Broadway at the Music Hall at Fair Park, including approximately 15 eight-performance weeks, as well as concerts, comedy, dance, and dozens of other special events throughout the year.

This position requires regular on-site work in and around the Music Hall at Fair Park. Familiarity with Fair Park and its surrounding neighborhoods is strongly preferred.

• Greet patrons in a friendly manner and offer way finding and general assistance
• Scan tickets and perform other access control duties
• Working in various roles within the department as needed
• Escort patrons to their seats while distributing show programs and materials
• Guide patrons to entrances and exits safely
• Maintain decorum, order, and adherence to production safety and audience behavior rules/codes of conduct
• Manage lines for and provide directions to private suites, restrooms, restaurant, and common areas
• Remind patrons of security and house policies/procedures and contacting additional security or leadership personnel to enforce procedures when appropriate
• Assist guests with varying needs including wheelchair or mobility assistance
• Be present through conclusion of performance to assist with a safe and orderly departure
• Escalate special requestsor conflicts to supervisors when appropriate
• Observe all workplace safety laws/guidelines and immediately notify management of any safety concerns or injuries for patrons or employees
• Complete customary and routine customer service and other training as assigned

• General availability to work nights, weekends, and occasional holidays
• Must work at least 20percent of any front of house scheduled shifts--or approximately three shows per two-week engagement (security shifts do not count toward this requirement)
• Access to consistent method of transport to/from the Music Hall at Fair Park and other designated work locations (venues, off-site event/meeting sites, etc.)
• Demonstrated punctuality and reliability in scheduling and directed tasks
• Aprofessional, positive, and courteous mannerand communication in dealing with internal and external customers
• Demonstratedability to follow oral and written instructions
• Ability to think critically and solve problems in an effective and timely manner
• Service-oriented and flexible…