Director of Security

Close Inclusive Collection Job Postings Notification

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

The Director of Security is responsible for the strategic leadership and operational oversight of all safety, security, and risk management programs supporting the mixed-use property, including Thompson Dallas, The National Residences, commercial tenants, parking facilities, loading areas, and all CAM-managed common areas.

This position provides both strategic direction and hands‑on leadership, ensuring the safety and security of guests, residents, tenants, visitors, colleagues, contractors, and physical assets. The Director serves as the property's subject matter expert on security operations, emergency preparedness, regulatory compliance, investigations, and risk management while maintaining an active presence throughout daily operations.

Working collaboratively with hotel leadership, residential management, property management, commercial tenants, ownership representatives, and public safety agencies, the Director develops proactive security strategies, supports operational excellence, and fosters a culture of safety and accountability across the entire property.

Responsibilities include:

• Lead all safety and security operations across the mixed‑use property while maintaining a visible, hands‑on leadership presence.
• Establish departmental goals, operating standards, service expectations, and performance metrics aligned with Hyatt values and ownership expectations.
• Partner with the Assistant Security Manager to ensure consistent execution of departmental priorities and operational excellence.
• Provide guidance and support during significant operational events, emergencies, VIP visits, and complex incidents.
• Promote a culture of accountability, professionalism, and exceptional guest and resident service.

• Develop, implement, and continuously improve security strategies, emergency response plans, crisis management procedures, business continuity initiatives, and fire and life safety programs.
• Conduct comprehensive security risk assessments across Thompson Dallas, The National Residences, commercial tenant spaces, parking facilities, loading docks, and CAM‑managed common areas.
• Lead complex investigations involving safety and security incidents, workplace violence, theft, fraud, liability claims, employee misconduct, guest or resident concerns, and criminal activity.
• Provide investigative guidance and oversight for routine incidents managed by Security leadership.
• Advise Executive Committee members, department leaders, residential leadership, and commercial tenants on security risks, operational vulnerabilities, and mitigation strategies.
• Serve as the Incident Commander during major emergencies and coordinate response efforts with internal departments and external agencies.

• Own and administer the department's compliance calendar, ensuring completion of all required federal, state, local, Hyatt, ownership, and CAM‑required safety and security training.
• Maintain compliance documentation, regulatory records, inspection reports, certifications, audits, and required departmental logs.
• Oversee and audit the property's key control, access management, and credentialing programs to ensure accountability and policy compliance.
• Develop and facilitate security awareness, workplace violence prevention, emergency preparedness, active threat response, and risk mitigation training for Security personnel, hotel leadership, department managers, and tenant representatives.
• Coach division leaders and business partners on…