Access DFW Agent

Access Dfw Trusted Agent 2103

Under general direction, is responsible for issuing, activating, and deactivating a variety of security access media for controlled areas; capturing biometric identifiers; assisting in the completion of periodic audits of security access media and revenue; reviewing and maintaining criminal history records check (CHRC) results; communicating in writing, in person and on the telephone; and using a variety of software to maintain Airport Board records.

Principal duties and responsibilities include:

• Reviews a variety of Access DFW applications for completeness; determines applicants' identity and employment authorization in accordance with Federal regulations; ensures appropriate authorization is present prior to processing applications; and ensures a variety of security access media are issued and maintained in accordance with Federal regulations, Airport Board and Department of Public Safety (DPS) policies and procedures.
• Ensures the accuracy of data entered into Access DFW databases.
• Ensures the daily and monthly uploads of biographical and sensitive security information are accurate and are completed in accordance with Federal regulations.
• Ensures a current Security Threat Assessment approval is received from the Transportation Security Administration prior to issuing security access media.
• Captures a variety of biometric identifiers in accordance with Federal regulations and DPS policies and procedures using a variety of technical equipment.
• Reviews and maintains criminal history records check (CHRC) results and forwards CHRCs that contain criminal violations to appropriate DPS personnel for review.
• Coordinates the addition and removal of Customs access with appropriate personnel in Department of Homeland Security Customs and Border Protection.
• Oversees security training and ensures Security Identification Display Area (SIDA) badge applicants have successfully completed security training prior to SIDA badge issuance; and accurately maintains security training records.
• Instructs applicants in the proper use/application of various security access media. Receives and resolves customer issues regarding Access DFW services; periodically follows up with customers until final disposition of issues are reached; refers customer issues to the Security Access Supervisor when necessary; communicates effectively, accurately and in a courteous manner with customers in person, in writing and on the telephone.
• Reviews, maintains, stores and protects Access DFW records in accordance with Federal regulations, Airport Board policies and procedures and Texas records retention laws; and prepares and arranges for the storage of Access DFW records in the Airport Board's records storage facility.
• Accurately collects fees for various security access media in accordance with the Airport Board's current Schedule of Charges; accurately reconciles and reports Airport Board revenue collected; accurately maintains, identifies and prepares a report of billable fees; and prepares credit memoranda in accordance with Airport Board and DPS policies and procedures.
• ACCESS DFW TRUSTED AGENT 2103

Principal duties and responsibilities (cont.):

• Accurately logs, tracks and reconciles the issuance, loss, theft, return and destruction of control numbered items; and reports lost or stolen control numbered items immediately to the Security Access Supervisor.
• Uses a variety of software to gather, compose, prepare and maintain statistical data and prepare statistical reports, memoranda, letters and other correspondence.
• Accurately inventories, audits, and reports on the inventories and audits of control numbered items.
• Exercises initiative, good judgment, professionalism and discretion when working with internal…