HVAC & Electrical Subject Matter Expert

HVAC & Electrical Subject Matter Expert

Progress Residential® is a leading property manager of single-family rental homes nationwide. We are looking for passionate professionals ready to grow with us, make a difference, and be part of something meaningful.

The HVAC/Electrical Subject Matter Expert (SME) is a member of the National Technical Team. This position responds to vendors and technicians that require on-site technical assistance or approvals for high-cost, high-impact Service Requests in the disciplines of HVAC and electrical systems. The SME provides technical support for National PM programs and is a key contributor to KPIs including resident satisfaction, service timelines, and service costs.

In conjunction with the National Manager of HVAC/Electrical, the SME builds and executes a repair‑vs‑replace strategy to maximize life span and control costs.

• Support vendors and technicians to provide outstanding customer service and timely resolution to resident requests related to HVAC and electrical systems.
• Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing.
• Support preventative maintenance programs to improve resident satisfaction, control costs, and maximize life span of mechanical systems.
• Coordinate efforts with local MSA resources when needed.
• Report vendor/MSA deficiencies to the National Manager of HVAC/Electrical to enhance resident experience.
• Troubleshoot technical issues in specified disciplines and negotiate/approve cost estimates for repairs.
• Comply with the Company’s national procurement policy and program.
• Communicate effectively with vendors and local market members.
• Comply with all company applicable policies and health and safety rules and regulations.

• Coordinate activities to maximize the efficiency of all processes.
• Ensure that workplace safety standards and practices are always followed.
• Stay current with company required technical and compliance training.

• 10 or more years of experience with maintenance in multi-family, commercial, or military housing; single-family rental, mechanical trades, or equivalent experience as a residential service technician/manager with extensive knowledge of residential HVAC and electrical systems.
• High school diploma or equivalent required.
• Valid driver’s license required.
• Ability to work flexible hours, including some weekends and evenings.
• Ability to review and understand cost estimates and scopes of work and be aware of current labor rates in given MSA.
• Effective communication skills, ability to work with general and sub-contractors on scope, price, and schedule.
• Mastery of general UBC building codes and rental property health and safety regulations.
• Typical physical demands—regularly required sitting and standing for several hours at a time, climbing stairs multiple times each day, lifting up to 50 pounds with ease.
• Strong customer service skills.
• Strong skills with MS Office products.
• Salesforce and/or Yardi experience strongly preferred.
• Proven record of working independently and with minor supervision.
• Ability to work in a fast‑paced environment.

• Competitive compensation, including performance‑based bonuses that reward your contributions.
• Comprehensive benefits package—medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off—PTO based on tenure, 10 paid holidays and 1 floating holiday.
• Ongoing learning and development—quarterly summits, town hall meetings, and continuous training to support your professional growth.
• A culture that celebrates you—collaboration, recognition, and having fun while doing important work.

This summary is not an all‑inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon company need.

Employment with Progress Residential is conditional upon a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity Employer, m/f/d/v.