Apartment Maintenance Technician II

Service Tech II | The Monterey by Windsor - Dallas, TX

The Monterey by Windsor is a mid‑rise style apartment community with 371 units.

Weekend work required, participate in the on‑call rotation.

• 30% housing discount eligible at a Windsor Community.

Successful Service Technicians can come from a variety of backgrounds including apartment maintenance, HVAC, general labor, construction, hotel, general building maintenance, and work order management. Must have intermediate competency with HVAC, plumbing, electrical, appliance repair, painting, and carpentry. Must be available to be part of a rotating on‑call schedule for after hours and weekend emergency response.

For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Hourly:
Starting at $21.02 - $26.28 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $43,721 - $54,662.

Bonus:
Average quarterly bonus potential of $400 per quarter, based on performance, with an average annual potential of $1,600.

Total Annual Starting Compensation Potential: $45,321 ($43,721 base + $1,600 bonus) / $56,262 ($54,662 base + $1,600 bonus).

• 30% housing discount.
• Quarterly performance bonuses.
• Annual vacation, and personal time, including:
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi‑weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
• Bi‑annual regional sales, service, and performance awards.
• Cellphone stipend, annual shoe allowance, and tuition assistance.

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. The system currently utilized Yardi.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
• Emergency On‑Call Repairs: Respond to emergency maintenance requests and after‑hours calls in an on‑call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Request replacements as needed from Service Manager.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team
  
  Collaboration:
  
  Work closely with the property management team to identify and resolve maintenance issues.

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience:
  • Minimum of 2 years of experience in apartment maintenance or a related field.
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem‑solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk,…