Telecommunications Manager, Community Technology - Dallas Office

The Telecommunications Manager supports the Community Technology Senior Director in executing the company’s telecommunications strategy across new development and operating communities. The role is responsible for coordinating telecom agreements, provider relationships, and contract administration while serving as a key liaison between internal project teams, telecom attorneys, internet service providers, and onsite teams. The Telecommunications Manager also maintains visibility into the telecom contract portfolio, supports renewals and retrofit initiatives, and monitors regulatory and industry developments that may impact Mill Creek’s telecommunications programs.

• Assist in creating telecom strategies for Mill Creek Communities, under the direction of the Community Technology Senior Director.
• Gather and maintain project data used for telecom revenue models, financial evaluations, and project-specific telecom summaries.
• Serve as primary liaison with telecom attorneys, providing information required to prepare agreements, summarize communications between attorneys and Senior Director, and manage weekly project updates.
• Review telecom contracts, ensuring business terms and project requirements are accurately reflected in final contracts.
• Maintain a comprehensive portfolio-wide tracker of telecommunications agreements, key contract terms, milestones, renewal dates, and project statuses.
• Regularly update stakeholders on contract and implementation status.
• Assist Project Managers by monitoring telecom projects from initiation through implementation, ensuring all stages are completed according to schedule.
• Assist project teams with account setup, ordering services, and ensuring that contract requirements are met.
• Serve as a telecom contract and provider resource for onsite and project teams, assisting with ISP-related questions, contract requirements, and implementation issues.
• Serve as project manager for annual bulk internet retrofit projects at existing communities, managing each project from contracting through implementation and service launch.
• Stay informed of FCC rulings and regulations by participating in telecom groups like NMHC/RETTC.
• Develop relationships with national providers, both bulk and retail internet products.
• Stay updated on regional telecom standards (e.g., revenue sharing, wiring standards, termination clauses).
• Manage contract renewals, renegotiations, and revenue share agreements for operating communities.
• Perform tasks from remote locations, as needed.

• Bachelor’s Degree or higher or equivalent experience
• Proven experience in the areas of telecommunications as defined above
• Multifamily residential industry experience preferred
• Construction and Engineering industry experience preferred

• Knowledge of Construction, Multifamily, and Telecommunications
• Exceptional interpersonal and relationship management skills
• Excellent written and verbal communication skills
• Detail oriented with strong analysis skills and problem-solving ability
• Ability to relate well to all kinds of people, both inside and outside the organization

• State Driver’s License required for travel

• Must maintain professional appearance
• Ability to travel to other MCRT offices, properties, and conferences (~15% travel)

• Ability to sit for extended periods of time
• Moderate standing, walking, and lifting
• Sustains substantially recurring movement to fingers, hands, and wrists
• Pronounced visual activity (near and far) and field of vision
• Ability to judge distances and spatial relationships

• Ability to accommodate urgent needs and withstand stressful situations.
• Ability to work with minimal to moderate supervision

• This position is fully remote and can be performed from a home office within approved work locations.
• Travel will be required (up to 15%)

The intent of this job description is to provide a representative summary of the major duties and responsibilities to be performed. It should be noted, therefore, that associates may be requested to perform job related tasks other than those specifically presented in this description.

• Competitive compensation
• Comprehensive medical, dental and vision
• Employer sponsored short and long term disability, Life and ADD insurance
• 401k with employer matching
• Paid time off benefits:
  Vacation, Sick, Holidays