Field Service Technician II

Location: Dallas, TX

Hourly rate
: $31.50 - $40.00 | OT after 8 hours of travel and work time, double time after 10 hours each day. Saturday work 0-10 hours is paid at time and a half and Sunday work is double time. All travel is also paid.

Travel: Position is road/client based; most travel is within home territory; however technicians may be called to support other teams/clients as needed. Technicians are allowed to book work-related flights and rooms directly for reimbursement so they can collect points. Technicians are scheduled on weekend rotations.

Advancement & Training Opportunities
:
Yes, after one year of satisfactory service, technicians may be eligible for additional training opportunities such as PLC, FANUC, panel automated shelving, additional electrical and leadership training etc. Internal employees are also eligible for promotions and advancement.

Education: HSD/GED or equivalent is required, vocational or technical school degree is preferred

Experience: Minimum 3-5 years of troubleshooting and repair of mechanical equipment and 2 years of troubleshooting and repair of electrical equipment is required; flexibility to travel and work when customers need assistance is required, this may include some overnights and weekends, as required.? Must be able to communicate with customers and management in both written and verbal form. Must be able to stand/bend for up to 8 hours and lift-up to 50lbs to shoulder height.?

• Perform installations, preventive maintenance, troubleshooting, and repairs on electro-mechanical material handling equipment. This includes conveyor belts, sortation systems, transfers, diverters, merges, and accumulation systems, as well as 480V electrical systems, motors, contractors, three-phase systems, gearboxes, drives, couplings, lift tables, hoists, cranes, dock equipment, material lifts, control panels, electrical enclosures, bearings, belts, chains, sprockets, and rollers - all with minimal support from the Lead Technician.
• Respond to emergency calls within territory, as needed on a 24/7 basis; occasional but rare travel outside of home territory may be required to support other teams.(Travel time is always compensated)
• Perform mechanical work including fabricating, stick welding, and painting.
• Carry out maintenance on machinery at client sites as scheduled
• Use a multi-meter to check fuses, troubleshoot contractors, verify power, troubleshoot 3-phase motors
• Appropriately document all work performed in E-360 reporting system (i.e., Field Service Reports / inspection and audit forms)
• Communicate machine issues, status, repair needs/timelines effectively with clients and leadership in both written and verbal communications
• Work within the safety guidelines of customers, Adaptec Solutions and OSHA; always operating by the most stringent safety protocol.
• Work independently and conscientiously to complete a job, know when to elevate questions or concerns to leadership or the client.

• HSD/GED or equivalent is required, vocational or technical school degree is preferred
• Strong electro-mechanical reasoning ability is required
• 5 years of troubleshooting and repair of mechanical equipment and 2 years of troubleshooting and repair of electrical equipment is required
• Rigger, Millwright, Machine Builder experience is also acceptable
• Ability to read and interpret blueprints, schematics and detailed repair drawings related to material handling equipment
• Ability to use hand tools, measurement instruments (such as indicators, calipers, micrometers, tape measure, scales, etc.), power tools to include drills, grinders, welders, impact wrenches and more. Use/operation of heavy equipment such as forklifts, aerial and scissor lifts is required on some jobs
• Must possess a foundational understanding of MIG/TIG/Stick welding
• Must have valid driver’s license, a clean driving record and ability to comply with DOT regulations.
• Must be able to pass DOT physical.
• Must be able to attend emergency calls as needed, this may require overnight travel for field service work, preventative maintenance visits, equipment installation and troubleshooting (all travel is paid time)
• May be required to travel outside of home territory to assist other teams and customers as needed.
• Must have strong written and verbal communication skills and ability to interact with the customer and managers
• Must have basic hand tools (Adaptec will provide additional tools)
• Must have computer skills, experience turning in…