Public Safety Dispatcher- (HR Communications Officer

Job Description - 911 Public Safety Dispatcher

Job Description - 911 Public Safety Dispatcher- (HR

Title:

Communications Officer) (POL)

Hourly wage commensurate with experience and certifications.

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University’s small classes, hands‑on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning and research to creativity, performance and athletic endeavor.

The mission of the SMU Police Department is to maintain a working partnership with all members of the Campus Community to preserve life, maintain human rights, protect property, and promote the educational objectives of SMU. The men and women of the SMU Police Department believe in a shared responsibility with our community to create a secure and inclusive environment that promotes and supports the educational process.

The Public Safety Dispatcher/911 Operator will have a wide range of responsibilities performed both independently and as part of a team. Primary duties include transmitting and receiving communications through the police radio system and managing a multi‑line telephone system. The role also involves monitoring campus‑wide fire and intrusion alarms and initiating appropriate response actions.

Additional responsibilities include collecting and recording payments for fingerprinting services and bond transactions, addressing complaints and inquiries, and preparing detailed reports. The position requires proficient operation of various computer systems, including surveillance cameras, voice recording equipment, records management systems and nationwide databases.

This is classified as an "On Campus Essential" position.

Receives complaints and inquiries from members of the university community by telephone, email, or in person at the service window. After assessing the information provided, the dispatcher deploys police, fire, or emergency medical services as appropriate using the radio communication system.

Maintains a computer‑based log of all police activities. The dispatcher documents service calls and radio communications from officers in the CAD system and uses the system to determine whether an officer has had prior interactions with a specific individual or vehicle. Additional responsibilities include submitting reports and updating the reference manual.

Responsible for managing multiple computer systems, including a CCTV network with more than 2,000 cameras, fire and security alarm monitoring systems, 911 services, and a police blotter.

Collects and records payments for fingerprints, reports, and notary services.

Oversees and maintains all equipment within the emergency communication center to guarantee reliability and continuity of emergency response operations. This includes conducting regular inspections and reporting any malfunctions or technical issues to ensure all systems and devices remain fully operational at all times.

Must be available to work all shifts, including weekends and holidays, as assigned. The SMU Police Department operates 24 hours a day, 365 days a year.

A high school diploma or equivalent is required. An associate’s degree is preferred.

A minimum of one year of experience in a high‑volume customer service environment is required, preferably in a dispatch center and/or security setting.

Excellent verbal communication skills, the ability to speak clearly and interact effectively in all circumstances. Sound decision‑making…