Shelter Resident Advocate

Position: Shelter Resident Advocate 1/3/5 WK 3pm-11pm (48064)

Dallas, TX 75235

Position Type

Part Time

Job Shift

Weekend

Education Level

4 Year Degree

Category

Nonprofit - Social Services

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Overview

Join us here at The Family Place as a Part-Time Resident Advocate, where you’ll play a vital role in creating a safe, secure, and supportive environment for our clients and guests. In this role, you’ll monitor daily activities throughout the shelter, ensuring the safety and well-being of everyone in our facility. Be part of a mission-driven team dedicated to empowering individuals and fostering a secure space for healing.

Primary

Responsibilities

• Provides emotional support to residential clients, demonstrates sensitivity, supports those in crisis, and is non-judgmental and tactful in words and actions; crisis response and intervention.
• Collaborates with case manager(s) on service updates or needs for clients via documentation, email, and/or verbal communication.
• Communicates with supervisor and designated staff regarding pertinent client issues.
• Intervenes in crisis situations, using approved methods to promote the safety of all residents.
• Monitors security cameras and follow appropriate procedures to ensure client and building safety.
• Assists with special events and activities scheduled shift.
• Participates in system data collection in an accurate, complete, and timely manner and completes data entry into Clients First in a timely manner.
• Conducts intakes with new clients including reviewing shelter policies, tours of the facility, completing intake paperwork, and providing needed personal supplies.
• Monitors supplies such as bedding, towels, pillows, etc.; prepares rooms for new clients.
• Monitors resident advocate desk and assist clients with basic needs such as distributing medication, toiletries, etc.
• Provides light household tasks (i.e. spot cleaning rooms, washing shelter linens, spot cleaning common areas of shelter)
• Monitors the facility for safety and cleanliness. Takes appropriate action to maintain the cleanliness of shelter, as needed.
• Assists clients with basic life skills activities including: healthy habits, clean living skills, organization, daily planning, time management, etc.
• Provides backup coverage to hotline phone calls assesses the level of client risk and as well as providing mental and emotional state of mind by active listening, comforting words, and positive problem-solving.
• Conducts client exit interviews, when necessary.
• Monitors interns and volunteers and supports and guides them when necessary.
• Performs basic administrative tasks, including filing, incident report summaries, and other
  duties, not listed here, deemed necessary for the well-being of the agency.
• Performs other job-related duties as assigned.

Qualifications

Required Qualifications:

• Bachelor's Degree in Psychology, Social Work, Sociology, or a related field with 6 months of experience in a residential facility, shelter, or similar environment.
• OR an Associate's Degree with an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.

Required Licenses and Certifications

• Valid Texas Driver’s License with a clear driving record.

Knowledge, Skills, and Abilities

• Knowledge of domestic violence and client trauma.
• Skilled in Microsoft Office applications.
• Skilled in verbal de-escalation and crisis management.
• Ability to maintain a clear and valid Texas driver's license.
• Ability to communicate in both written and verbal formats to meet position responsibilities.
• Ability to be sensitive to the language, economic, and cultural needs of clients.
• Ability to safely drive a company vehicle to offsite locations and attend off-site meetings and events.
• Maintains professional boundaries with clients at all times.
• Protects client confidentiality.
• Ability to work overtime when necessary to cover shifts.

Working Environment

• Primarily performed while seated, with occasional periods of standing or walking.
• Limited physical effort required, including lifting and carrying objects weighing less than 25 lbs.
• Work is typically performed in an office environment but may include other settings.
• Ability to work flexible hours, including weekends, evenings, and overnight shifts.

More About US

At The Family Place, we embrace and live our values: TEAM

• Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
• Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
• Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
• Mission-Focused: Clients come first. Service is our passion experienced with empathy and…