Community Health Worker

Overview

Job Title & Specialty Area:
Community Health Worker

Department:
Enterprise Care Management - Diabetes Education

Location:

System Wide

Shift
:
Day (Mon - Fri, and some weekends for Health Fairs)

Job Type
:
This position is remote, and requires attendance on campus once a week as well as travel within the Metroplex

Why Children’s Health?

At Children’s Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children’s health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Focus on providing outreach and information to identified patient families in the Emergency Department on insurance coverage options, establishing a primary care provider relationship, providing information on appropriate levels / sources of medical care, safety issues, and accessing community resources for unmet basic needs. Multiple patient families should be engaged, either in-person or by telephone, in these conversations during each shift.

• Identify Medicaid recipients that utilize the Emergency Department for non-acute care and discuss primary care physician resources, complete screening questionnaire with recipients to determine barriers in identifying or utilizing a primary care physician.
• Review barriers that contribute to the continued use of the emergency department instead of a primary care physician; complete follow-up on families to determine if a primary care physician has been identified and preventive care has been utilized.
• Provide families with community resources, as needed, and how to best access those resources.
• Discuss child safety needs (e.g., car seats, immunizations, etc.).

• At least 1 year job related experience required
• At least 2 years job related experience preferred

• High school diploma or equivalent required

• Community Health Worker Certification required upon hire

• Has established skills to perform a range of day-to-day activities
• Understands how own duties relate to others in the team and has an awareness of how the team integrates with others
• Manages own workload by applying an understanding of team priorities; may provide assistance to less experienced colleagues
• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
• Impacts own team through the quality of the service or information provided;
  Follows standardized procedures and practices and receives regular but moderate supervision and guidance
• Uses foundational communication skills to exchange straightforward information

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
• Meet patient and patient family needs; take responsibility for a patient’s safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a…