OIEC - Advocate Injured ; Ombudsman IV - Dallas

OIEC – Advocate for Injured Employees (Ombudsman IV) – Dallas

Location: Dallas, TX

Do you have a passion for public service and enjoy making a difference? The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if you’re looking for a rewarding career in public service.

• 96 hours of accrued vacation a year
• 96 hours of accrued sick leave a year
• 20+ holidays every year
• Career advancement opportunities
• Free parking
• Free comprehensive medical insurance for full‑time employees and 50% off premium costs for dependents (state pays other 50%)

• Assist the injured employee one‑on‑one throughout the dispute resolution process
• Answer questions from the injured employee
• Review claims for medical and income benefits
• Study the case background on each claim
• Gather and evaluate information (including medical records and letters from doctors)
• Report and refer complaints
• Track and provide information and claim status
• Assist and prepare the injured employee in mediations and/or formal hearings (proceedings)
• Provide routine updates to OIEC clients about the status of their claim
• Educate the injured employee about workers’ compensation dispute process and workers’ compensation law/rules
• Assist with referrals to social services with other state agencies
• Provide assistance in filing claims
• Assist with obtaining supporting claim documentation from doctors
• Contact insurance carriers and medical providers to identify and resolve disputes
• Document customer contact in a computer system
• Answer general customer service questions
• Perform other duties as assigned

• Graduation from an accredited four‑year college or university
• Three years full‑time experience in claims management, insurance, casework, law office (paralegal/legal assistant), healthcare, social work, or workers’ compensation
• Education and experience relevant to position requirements may be substituted for one another on a year‑for‑year basis
• Candidate must reside in Texas or be able to relocate to Texas by the start date
• If you hold a current law license, you must surrender it upon hire
• Preferences include experience with medical terminology, rehabilitation, and disabilities/impairments
• Public speaking, e.g., training, outreach, community speaking, etc.
• Bilingual English and Spanish language skills (oral and written)
• Demonstrated knowledge of Microsoft Word and Outlook
• Conflict resolution skills
• Assisting the public
• Handling and solving problems
• Interpreting and explaining laws and regulations
• Data entry and retrieval
• Use of correct grammar, punctuation, and spelling
• Ability to travel
• Multitask between different cases and meet deadlines
• Establish and maintain effective working relationships with a variety of individuals and groups
• Communicate effectively both verbally and in writing with all levels of employees and the public

To apply, register or log in to CAPPS Career Center and submit your application through the CAPPS Career Section.

Equal Employment Opportunity: OIEC does not discriminate based on race, color, national origin, gender, religion, age, or disability in employment or in the provision of services. Regular attendance is an essential function of every OIEC job. OIEC does not sponsor or assume sponsorship of an employment visa.