Advocate, PABSS Program

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Probationary Full-Time Austin, Austin, TX, US

Disability Rights Texas (DRTx) is happy to announce that we are currently recruiting for a Team Advocate position for our Protection and Advocacy for Beneficiaries of Social Security (PABSS) Program.

The Protection and Advocacy for Beneficiaries of Social Security (PABSS) Advocate provides advocacy services to individuals with disabilities who are Social Security beneficiaries, with a focus on supporting employment and removing barriers to work. This role is responsible for evaluating requests for assistance, determining eligibility in accordance with organizational priorities, and delivering non-litigation advocacy services in coordination with the supervising attorney.

The Advocate manages a caseload that may include complex client issues, conducts interviews and investigations, develops and implements case strategies, and provides advocacy through negotiation, problem-solving, administrative complaint filing and referral. The role also includes developing and delivering outreach and training to individuals, families, and service providers to increase awareness of rights, employment supports, and available services. This includes participating in different activities in order to present information regarding the organization’s services and programs.

This position requires the ability to exercise sound judgment, analyze complex situations, and communicate effectively with diverse audiences while maintaining compliance with applicable laws, policies, and program requirements. The Advocate shall provide information and referrals to beneficiaries about work incentives, employment, over payments, as well as addressing issues that may arise while working with employer networks under the Ticket to Work Program.

This position involves frequent use of computers, telephones, and virtual communication platforms to conduct casework, communicate with clients and stakeholders, and document case activities.

The role requires sustained engagement in communication with clients and stakeholders, which may occur for extended or consecutive periods depending on workload and case needs.

Duties may be performed in a seated, standing, or alternative position. The role includes managing multiple priorities, addressing complex client issues, and working within established deadlines.

Travel within Texas may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Conduct client interviews, gather relevant information, and assess eligibility for services in alignment with organizational priorities.
• Investigate complaints, analyze facts, and identify legal advocacy issues.
• Develop and implement case strategies for short- and long-term advocacy cases in coordination with the supervising attorney.
• Manage an assigned caseload, including documentation, follow-up, and case progression.
• Communicate effectively with clients, staff, and stakeholders regarding case status and advocacy efforts.
• Prepare written advocacy materials, including complaints, reports, and case summaries.
• Provide advocacy services, including negotiation, mediation, and problem resolution to support employment outcomes for beneficiaries.
• Maintain accurate, timely, and complete case records in compliance with organizational and legal standards.
• Apply relevant laws, regulations, and program requirements related to disability rights and Social Security benefits.
• Provide information, referrals, and resources as assigned.
• Develop and deliver outreach presentations, training sessions, and educational materials.
• Utilize case management systems and technology tools to support service delivery.
• Prioritize workload and manage multiple responsibilities to meet deadlines and program expectations.
• Travel as needed to provide services and support program activities, and to attend required training if needed.
• Participate in team meetings, training, and organizational initiatives as required.

Perform other job-related duties as assigned, consistent with the scope and level of the position.