Golang

Proficient in Go (Golang) programming languages. Development experience with Go, Cloud and Microservice Development or Operational expertise with Linux kernel. Experience and knowledge with cloud platforms (Open Stack / Public cloud). Strong analytical and problem-solving skills. Familiarity and experience working with large scale infrastructures, and being able to explain reasons for specific design decisions. Willingness to support code in production and be a point of escalation to resolve issuesoss-functional collaboration skills.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsor participation in hiring drives.