ServiceNow Developer

Job-:
Technology

Location:

Dallas, TX, United States;
Louisville, KY, United States Workplace:
Hybrid

Schedule:

Full time Posted:
The Service Now Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the Service Now platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related Service Now capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage Service Now AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving Service Now ecosystem.

JOB DESCRIPTION / RESPONSIBILITIES:

Align Service Now platform capabilities to business strategy and Service Now roadmap

Develop, test, and implement new capabilities on the Service Now platform

Assist with Service Now upgrades, action skipped changes, and create/run tests

Stay current on Service Now products and applicable integrated technologies EXPERTISE AND

EXPERIENCE:

3+ years as a Service Now Developer with experience developing in the following areas:

ITSM:
Incident, Problem, Change, Service Catalog Service Portals Flow Designer, Workflow, Virtual Agent Topics, Integration Hub Application integrations using APIs, web services, scripts, transform maps, etc.

Scoped Applications Scripting in Service Now Test  Management and ATFITOM:
Event Management, CMDB, Discovery, Service Mapping1+ years as member of an Agile, Scrum, or Kanban team Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations

Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance

Comprehension of the Service Now CSDM model

Experience designing and deploying AI solutions on and off the Service Now platform, with strong AI prompt engineering skills

Strong communication skills that include the ability to write clearly and concisely

Knowledge of database fundamentals ADDITIONAL PREFERRED EXPERIENCE (not required):

CSM:
Case Management, Agent Workspace, Communities Performance Analytics, Dashboards Work spaces Reporting Active  Directory/Power Shell Transform  MapsAI Control Tower EDUCATION / CERTIFICATION / TRAINING Bachelor's degree in a technical field (or equivalent experience)
Service Now System Administration Any of the following certifications are a plus:

Service Now Certified Application DeveloperITIL Foundations Service Now  Discovery Fundamentals Service Now  Certified Implementation Specialist – Discovery Service Now  Advanced System Administration Scripting in Service

NowCCNA or equivalent MCSA, RHCSA (Microsoft, Red Hat)
About UsHomecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States.  Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians. Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care.  

Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude).  If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career.  We are hiring technologists that want to make a difference. This position does not provide sponsorship.

All applicants should have the right to work in the US without immigration sponsorship.