Enterprise Integration Architect – Service Assurance

Location: Dallas, TX
Duration: 12 months

• Design and support integrations between Service Now and enterprise ticketing systems, including BMC Remedy, mainframe applications, and Microsoft Azure.
• Analyze end-to-end ticketing workflows, system interfaces, and operational processes.
• Support Service Now transformation initiatives and integration across legacy and modernized platforms.
• Troubleshoot integration issues, configure applications, provide production support, and maintain system reliability.
• Develop and execute automated tests using the ROBOT Framework.

• Solution architecture and enterprise application integration.
• Service Assurance and ticketing applications, including Service Now and BMC Remedy.
• REST APIs, SOAP APIs, mainframe systems, and Microsoft Azure.
• Test automation, troubleshooting, system configuration, and production support.

• Proven experience in enterprise integration architecture and Service Now integrations.
• Experience supporting ticketing workflows, API interfaces, legacy and modern platforms, and production environments.
• Ability to support system transformation initiatives and ensure reliable application integrations.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.

With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey.

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CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.