Dispatcher; White Glove Delivery Coordinator

Dispatcher (White Glove Delivery Coordinator)

Scout Design Studio is a rapidly growing design‑forward furniture and home‑goods company headquartered in Dallas, Texas. We ship our unique pieces across the United States, providing a white‑glove service with unmatched attention to detail at every touchpoint.

Job Title: Dispatcher (White Glove Delivery Coordinator)
Location: Dallas, TX (On‑site)
Reports To: Sr. Manager of Logistics and Warehouse Operations (Norma)
Schedule: Monday‑Friday 8am‑4:30pm
Rotating On‑call: Saturday and Sunday for Driver Delivery Exceptions

Scout is seeking a detail‑oriented and proactive Dispatcher to oversee and coordinate nationwide delivery operations using Dispatch Track. This role ensures seamless logistics by routing deliveries, maintaining communication with drivers and clients, and optimizing delivery schedules to meet Scout’s high standards of service.

• Route and schedule furniture deliveries to clients across the U.S. using Net Suite and Dispatch Track.
• Serve as the main point of contact for delivery drivers—supporting real‑time updates, changes, or issues during transit.
• Communicate proactively with clients regarding ETAs, delivery windows, and changes.
• Monitor live delivery progress and troubleshoot delays or routing issues.
• Coordinate with Scout’s warehouse, logistics, and customer service teams to ensure product readiness and delivery accuracy.
• Analyze delivery data and optimize routes for efficiency and cost‑effectiveness.
• Ensure compliance with delivery procedures and customer service standards.
• Maintain accurate records of deliveries, exceptions, and resolutions.
• Contribute to continuous improvements in Scout’s delivery systems and client experience.

• Proven experience as a dispatcher, logistics coordinator, or delivery scheduler (furniture or large‑item logistics preferred).
• Hyper detail‑oriented with a passion for process improvement.
• Proficiency in Dispatch Track or similar delivery routing software (preferred).Strong organizational and problem‑solving skills.
• Excellent verbal and written communication, especially in customer‑facing situations.
• Ability to work calmly in a fast‑paced, deadline‑driven environment.
• Experience coordinating deliveries across multiple time zones is a plus.

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on all Scout products.
• Opportunity to grow within a creative and entrepreneurial team.