Dispatch & Account Support Representative

Position

Dispatch & Account Support Representative

The Dispatch & Account Support Representative is responsible for the planning, scheduling, and dispatching of our customers’ freight while also providing timely, accurate transportation quotes and customer support. This role serves as a primary point of contact for both Independent Contractors and customers, ensuring freight moves efficiently, cost-effectively, and with exceptional service. The specialist must proactively monitor freight, resolve issues, and provide creative, reliable solutions that align with operational capabilities.

• Coordinate, schedule, dispatch, and plan customer freight shipments
• Monitor shipments throughout transit to ensure on-time delivery and resolve issues proactively
• Build and maintain strong relationships with Independent Contractors within the assigned fleet
• Partner with customer service and sales teams to ensure customer requirements are met
• Manage customer and driver expectations in alignment with operational capabilities
• Provide accurate and timely transportation quotes based on customer requirements
• Recommend appropriate transportation modes, vehicle types, and routing options
• Utilize TMS systems and market insights to develop competitive pricing and solutions
• Analyze freight specifications to determine optimal routing and mode selection
• Maintain a high level of responsiveness in a fast-paced, deadline-driven environment
• Monitor market conditions, capacity trends, and rate fluctuations to support accurate quoting
• Other duties as assignedn

• Self-motivated problem-solver with fervent desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

• The ideal candidate will possess a "can do" attitude with a "will do" work ethic
• Must have the ability to work in a fast-paced environment
• Experience with Sylectus and Worldtrak operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Prior dispatch/load planning experience is a plus

Forward Air is an Equal Opportunity employer.