Regional Operations Manager

Description

At Life Couriers, we deeply understand and care about life‘s critical moments – to save lives. We are here to deliver the world‘s most time-critical diagnostics and therapies. Wherever logistics can make the biggest difference to a patient‘s life, you‘ll find us first. We aim to be the world‘s foremost group of life sciences logistics experts and we are committed to constantly pushing ourselves and the market towards new solutions for the benefit of patients.

Life Couriers offers customized supply chain solutions by integrating specialized logistics services, providing a seamless customer experience.

Regional Operations Manager oversees organizational processes and operations to ensure productivity and quality in their geographical territory. Their main duties include overseeing the recruiting and hiring process, improving productivity and efficiency and managing quality standards.

• Manage the day-to-day (24/7/365) operations with individual control, judgement, and discretion to achieve company goals and customer satisfaction.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
• Respond and interface with clients and prospects as needed and requested.
• Contribute and execute the onboarding plan of new market clients as the market grows.
• Learn and master transportation software, ELD software/Safety Tracking, Pay Systems, as well as other third-party and client software systems to support the business.
• Oversee weekly contractor commissions processes to ensure all regional contractors receive timely and accurate settlements.
• Schedule and communicate with contractors and company drivers to ensure timely deliveries.
• Ensure qualified couriers are assigned to handle specialized shipments, maintaining compliance with safety, regulatory, and client-specific requirements.
• Manage all company service-related standards to achieve on-time delivery in performance of services; suggest and implement policy changes to improve services and on-time delivery.
• Field any client calls and take responsive action as deemed necessary under the circumstances to maintain a positive relationship between the Company and the client.
• Monitor and track driver deliveries and service failures daily; determine appropriate efforts to achieve continuous improvement for customer satisfaction.
• Make client pickups and deliveries as needed.
• Other responsibilities as assigned by management.

This role requires open availability and flexibility
, including weekdays and weekends as business needs require.

• Monday – Friday: Flexible schedule based on operational demands
• Saturday: Flexible availability required
• Sunday: As needed / based on business needs

Specific working hours may vary and will be determined in coordination with leadership to support operational priorities. Further information will be discussed with the hiring managers.

• Salary Range: $70,000 – $75,000 annually
• Exempt position (not eligible for overtime)

• Intermediate proficiency in Microsoft Suite applications.
• Comprehension the last-mile delivery industry, our capabilities and deliver our value proposition.
• Strong interpersonal and communication skills when dealing with coworkers, drivers, and customers
• Ability succeed and thrive in time sensitive situations and maintain positive contractor relationships.
• Experience in planning, budgeting, and implementing efficient transportation strategies.
• Ability to build consensus and relationships among managers, partners, and employees.
• Strong leadership skills with experience managing a team and developing a positive workplace culture.
• Organized, attentive to detail, accountable, open-minded, coachable, self-starting, solid follow-through, and multi-tasking.
• The ability to leverage data analytics to enhance operational efficiency and customer satisfaction.

• Ability to travel up to 20% of the…