SIS Operations Coordinator

SIS Operations Coordinator

Position Overview

The SIS Operations Coordinator provides essential behind-the-scenes operational support to SIS Account Managers, Account Coordinators, Business Managers, and Business Solutionists. While this position is not customer-facing, it plays an important role in helping client-facing teams remain focused on delivering a strong customer experience and achieving account goals.

This position is responsible for supporting the daily financial, administrative, and operational activities of SIS, including accounts payable and receivable processing, invoice management, job closing, claims processing, account setup, reporting, and records administration. Accuracy, organization, follow-through, and attention to detail are critical to success.

The SIS Operations team adjusts its responsibilities based on the evolving needs of the department. The successful candidate will be flexible, willing to learn new processes, and comfortable taking ownership of additional responsibilities as business needs change.

This is an entry-level opportunity with structured, hands-on training. The selected candidate will learn SIS processes and systems through job shadowing, coaching, and gradual assignment of responsibilities. Previous experience with Win Bid or Shaw legacy systems is not required.

• Provide daily operational support to SIS Account Managers, Account Coordinators, Business Managers, and Business Solutionists.
• Promote consistency, structure, accuracy, and timeliness across SIS operational processes.
• Monitor operational reports and follow up on outstanding items, exceptions, or required actions.
• Maintain organized and accurate records, files, account information, and departmental databases.
• Verify information within project logs and other operational tracking tools.
• Assist with the organization and upkeep of departmental shared drives and electronic records.
• Serve as a secondary point of contact for requests and operational issues within the SIS department.
• Support special projects, process improvements, and new departmental initiatives as assigned.

• Process and reconcile daily accounts payable and accounts receivable activity.
• Enter payables in the Win Bid A/P module, including internal material system invoices and freight-only invoices.
• Enter and manage credit memos in the Win Bid A/P module.
• Research and resolve invoice discrepancies, exceptions, and unreconciled invoice items.
• Receive, upload, and administer third-party vendor invoices in OnBase.
• Manage the credit card receipts inbox, upload and commit Win Bid jobs, distribute receipts, and invoice jobs after payment is received.
• Follow up on past-due balances and enter appropriate accounts receivable notes in Win Bid.
• Generate customer invoices in the Win Bid A/R module for material-only jobs.
• Submit invoices through customer billing portals when required.
• Review job-closing reports and support the timely closing of completed jobs.
• Partner with Financial Services to ensure requests and issues are addressed promptly.

• Create and maintain vendor and customer accounts.
• Initiate Win Bid item master setup requests and create item master records for locally controlled products.
• Create Win Bid umbrellas and account contracts.
• Create and maintain account codes, including OSDM, architect, and location codes used for reporting and fee tracking.
• Support e-commerce administration.
• Maintain the SIS End Use Codes list.
• Oversee the accuracy and maintenance of departmental account and contract databases.
• Troubleshoot basic Win Bid issues and elevate concerns when additional support is needed.

• Confirm shipment details and assist with coordinating the timely delivery of products.
• Retrieve signed bills of lading and customer purchase orders from OnBase.
• Generate claims in Shaw systems and Win Bid, and follow up with the Claims department as needed.
• Research operational issues and coordinate with internal partners to reach timely resolutions.

• Generate and distribute monthly, quarterly, annual, and ad hoc reports by account or contract.
• Maintain accurate electronic documentation and records in OnBase.
• Scan and archive documents to support electronic records retention.
• Review operational data for completeness and accuracy before final processing or reporting.

• High…