Customer Account Manager

F 129 Full Time Dalton, GA, US

2 days ago Requisition

Salary Range: $15.00 To $16.00 Hourly

Reports directly to the General Manager

• - Manage the collections process
• - Counsel customers to gain timely lease/merchandise renewals
• - Confirm customer identification, collect money and obtain customer signatures on lease agreements
• - Contact customers who have not renewed merchandise agreements
• - Monitor customer payment history and habits and make recommendations to support the customer to ownership
• - Maintain customer contact over the phone and through home visits
• - Update customer information and maintain accuracy
• - Achieve monthly account goals
• - Review and close lease agreements with customers
• - Act as a key holder as necessary
• - Facilitate returns in collaboration with General Manager
• - Clean and certify merchandise in the cleaning station for all merchandise personally returned

• - High energy, competitive leader
• - Two years of retail, restaurant, or related management experience
• - Two years of college or military preferred
• - Ability to relocated desired
• - Excellent interpersonal relationship skills for daily customer contact
• - Strong telephone manners
• - Neatly groomed, professional appearance
• - Valid driver's license
• - Strong technical skills or working knowledge of electronic products
• - Routinely lifting, loading, and "dollying" merchandise 50-300 pounds
• - Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing

• - Extensive Training Programs and Excellent Potential for Upward Mobility
• - 5 day work week with ALL Sundays off!
• - Hourly wage + Bonus & Commission opportunities