Student Assistant- UITS Help Desk Weekend

Job Title

Student Assistant – UITS Help Desk Weekend

Columbus State University

Temporary, Part-Time

273844

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem‑solving. They challenge students to discover their passions – and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full‑time benefits‑eligible employees and some of our half‑time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable).

Also, our full‑time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

The CSU Help Desk is responsible for providing courteous, prompt, and accurate technical assistance to CSU students, faculty, staff in person, telephone, online requests (eQuest), and email. Help Desk student assistant responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of technology, hardware, application software and/or infrastructure components. The ideal student for this position will be friendly, helpful, and willing to learn with excellent verbal and written communication skills.

Provide excellent customer service to faculty, staff, and students; assist students within the lab using lab equipment, to include computers, scanners, print release stations, and printers; assist students in the usage of general lab software; enforce all UITS computer lab rules; troubleshoot technical issues with mobile devices and computers; provide users with ongoing technical support by developing documentation; perform inventories and requisitioning equipment or supplies;

maintaining complete records of daily activities, problems, and remedial action taken in a ticketing database and other duties assigned.

The applicant must have excellent customer service skills, strong oral and written communication skills; the position requires a high level of problem‑solving ability; the applicant must have the ability to work closely with students and team members; the applicant must be knowledgeable in the current technologies for supporting computer hardware and network issues and the applicant should be able to resolve common computer, software, and network issues and GPA greater than 2.5.

Personal computer repair and networking skills preferred.

The salary is commensurate with education and experience. This position will work up to 25 hours per week.

• Resume
• Cover Letter

If you have any questions, please contact the Human Resources Office at 706‑507‑8920 or e‑mail to hr.

• Integrity:
  The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.
  
  More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://(Use the "Apply for this Job" box below)..
• Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom…